Tagged: Singapore

GlobeTrotters on Twitter | Devesh Agarwal (Bangalore Aviation)

GlobeTrotters on Twitter 2

When I asked Devesh what led him to start Bangalore Aviation, his answer was simply because his friends and family increasingly started coming to him for all aviation related advice and discussions, he noticed the absence of an India specific aviation blog, thus the idea of Bangalore Aviation was germinated. When your a global frequent flier with over 4 million miles against your name, all that is naturally supposed to happen.

Devesh posing Inside Boeing 787 Dreamliner Cockpit

Devesh posing inside Boeing 787 Dreamliner Cockpit

My personal view, knowing him for few years now, is that and more. I think it’s a cocktail of what he describes as well as what he doesn’t. You see Devesh loves to share his wealth of knowledge, and those who know him would describe him as a larger than life, social and jovial man who loves his food and flights. Through a blog he found just the right outlet to vent out. Other parts of the puzzle just fit in their places perfectly.

Bangalore Aviation is described by him as “By aviation enthusiasts, for aviation enthusiasts”, started on March 14, 2008, with the intent of being a “no-spin” zone of Indian aviation media.

Like many leading bloggers, managing Bangalore Aviation is not Devesh’s day job.  He is a technology product management expert and has been awarded a silver medal at the Lockheed Martin innovation competition 2010.

Devesh also has been recognized as one of the must follow aviation pros on twitter in Mashable for good measure.

Enjoy this conversation:

  • Devesh, what has been your personal motivation to travel and to fly?  

Devesh – From childhood I have loved planes, the magic of flight, the physics of flying. I also have a pair of glider pilot wings, and I just love to fly. I still remember my first flight as an eight year old boarding Air India Boeing 747 Emperor Ashoka. It is fascinating that we can travel to countries on the other side of the earth in less than 24 hours, a feat that was fraught with danger less than 60 years ago. It is a pity that air travel over the years has become less glamorous and there are many airlines in the world today, which treat passengers as “self-loading cargo”, but thankfully there are also those that do not.

  • So your not a fan of Ryan Air, I’m actually yet to meet someone who is. I believe you would be the sorts to enjoy your plane ride. Any memorable experience?

    Air hostesses for Singapore Airlines. January ...

    Singapore Girls: Also known as Devesh’s perpetual saviours (Photo credit: Wikipedia)

Devesh –  I was on the inaugural Los Angeles-Singapore non-stop A340-500 Singapore Airline flight. The inbound flight from Singapore was four hours early due to favourable winds, which meant the winds would be against us while going back. The pilots decided to take an equatorial route, which was longer than the polar route but had less opposing winds and were nearer to major airports should we need to land to re-fuel.

During another of my SIA flights between Frankfurt and JFK. About 25% of the business class seats stopped working, two passengers fell ill midway, and one in fact died from a heart attack. All this while the crew was being audited and inspected by an in-flight quality control auditor. Hats off to that crew for their performance. They were on their feet for the full eight hours and running back and forth the entire length of the B744 and not skipping a beat on their very high service levels while still attending to the passenger emergencies and seat failures.

These are just two of my long list of experiences, by Indian newspaper standards I have had more “miraculous escapes” than the proverbial cat.

  • All that makes my next question redundant, I was going to ask your favourite airline…

Devesh – Yes, it’s Singapore Airlines. The service level is simply unmatched. On a Singapore to JFK flight, my nine year old son spilt a full glass of coke on himself. My wife had forgotten to pack a change of clothes for him. The crew brought a Givenchy pajama suit they give to first class passengers, and altered the pajamas by hand stitching to fit the young boy!!!!! I have never heard of such an experience on any other airline. To top this off, my wife and children were flying, without me, and on an award business class ticket. So no FFP or revenue influences.

English: Singapore Airlines Boeing 747-400 (9V...

Singapore Airlines Boeing 747-400 (9V-SPP) in Star Alliance livery at Singapore Changi Airport. (Photo credit: Wikipedia)

  • That actually sounds quite incredible, which would be your preferred airport?

Devesh – It’s Singapore Changi of course, due to their hyper-efficient immigration, baggage delivery, and customs. Even with checked baggage, you are out of the airport within 15 minutes.

  • All right Singapore fan boy (just kidding!!), tell me about your all time favourite aircraft.

Devesh – Without a doubt, Concorde. I was very sad to see her being retired. For the first time in history we went backward in technology as there is even till today no replacement aircraft for her, and none appears to be for the next 20 years.

(Vishal’s note: Read my flashback story on the Concorde, as well as Devesh’s great piece on it.)

  • Let’s get slightly more specific now; which airline according to you has the best economy, premium economy, business and first class products?

Devesh – Best Economy – Singapore Airlines

Best Premium Economy – Cathay Pacific

Best Business Class – 1-2-1 configured Singapore Airlines beats most first class. Also the Upper Class of Virgin Atlantic and their fantastic Club House, and those ladies in red.

Best First Class – The old Pan Am Boeing 747s with the upper deck lounge. Currently, I think Emirates A380 takes the crown. Their seats are narrow compared to other airlines, but any airline that has a shower spa on board and serves Hennessy Paradis cognac (about $850 a 750ml bottle) has to take the “Over the top” crown.

  • Lets come back to airports for a second, is there any particular addition that you would like airports to adopt? (Besides Wi-Fi)

Devesh – Restaurants serving real food, not the fast food fried or ready made nonsense. I think with growing travel, appreciation for good food, and airline’s cutting back, a fine dining restaurant at airports will do well.

  • You have a successful career and run a successful website, what advise would you give to those who want to travel the world without breaking their bank balance?

Devesh – The travel itself is not expensive. Depending on where you travel the boarding and lodging is. For most I would recommend using a tour package from one of the reputable companies.

  • Is there a go-to website, guide book etc. you consult before and while your traveling? What’s your research for a country/city like?

Devesh – Apart from BangaloreAviation.com? :), I go through Lonely Planet, Frommers, but my first choice is my business colleagues and friends in the destination country/city.

  • That was a clever plug Devesh 🙂, what role do you think social media/twitter has played in propagating Travel?

Devesh – Social media has brought more world cultures to the attention of more people, and hence the desire to travel to what, ten years ago, would have been an unknown place for someone. Same goes with meeting people. Personally I have met some great people, initially online, but then also in person. You are one person where our virtual friendship has transformed in to a real one. Other friends include Shashank Nigam (Simpliflying), and others.

  • Finally, as this is GlobeTrotters on “Twitter”, your 3 must follow twitter user accounts?

Devesh – @mashable for all things social media and gadgets

@avweekrupa, @apexmary, @simpliflying – people with great insight and thoughtful tweets

@breakingnews – global developments

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GlobeTrotters on Twitter | Ben Schlappig (One Mile at a Time)

GlobeTrotters on Twitter 2

Let me start about Ben by saying that he has had top tier elite status with an airline since he was 14 years old. FOURTEEN. When I was 14 I had taken a grand total of four flights. With that out of the way, Let’s try to pick more of Ben’s brain.

I know Ben Schlappig as the guy behind Boarding Area’s “One Mile at a Time” blog. The purpose of the blog is to share his travel experiences (300,000 miles/year and 100+ hotel nights/year at that) and to stay abreast with the latest in travel industry. Besides his blogging prowess and his healthy obsession with collecting points, Ben is also a travel consultant and a writer.Ben Schlappig

Three years back Ben founded PointsPros.com, a travel consulting service to help regular folks utilize their miles for dream destinations. He has also served as a member of the TalkBoard, and has been quoted in New York Times, Wall Street Journal and USA Today.

Excerpts from our chat:

  • I read that you overslept for your Computer science class, did guilty procrastination and emailed Randy Petersen to start your BoardingArea.com blog. I’m curious how a blog about Frequent flying and Aviation took birth from a computer science class?

Ben – For one, I am a huge aviation geek, and am fascinated with planes and travel in general. I love experiencing new products and new places, and typically find the experience to be more of an adventure than a hassle. I’ve been known to intentionally “fall” for scams overseas just to see what happens, and have spent hours in coffee shops and cafes soaking in the differences in culture.

  • As an #AVGeek, Do you enjoy the flying part of your travels more or the sightseeing in cities? Tell us about your most outstanding flying experience.

    A crayfish starter for the business folks on S...

    A crayfish starter for the business folks on Singapore Airlines. (Photo credit: Wikipedia)

Ben – Both! I can’t emphasise enough how much I love airplanes. Seeing a new city is always fun as well, or just spending time enjoying the views. One of my favourite flights was the first time I flew with my now favourite flight attendant on a Singapore Airlines First Class flight from Singapore to Tokyo last April.  From the moment I stepped on board I was treated with a level of kindness and attention I’d never encountered in hundreds of thousands of miles of travel, and it was just an incredible experience. She and I are now good friends, which makes the outstanding service on that flight even more memorable.

  • I would hazard a guess that Singapore Airlines would be your favourite airline?

Ben – I am incredibly partial to Lufthansa’s First Class product, but for an overall favourite airline I’d have to say Singapore Airlines. Similarly, I’ve threatened to move to the Frankfurt First Class Terminal, though outside of that my favourite airport is probably Singapore Changi for all of its amenities.

  • I understand Taj Mahal is your favourite world heritage site, what would be your favourite city?

Ben – I love Hong Kong, and like to visit there every chance I get. The food is fantastic, the architecture is unique, and I find it to be such an approachable city – even for a short layover.

  • How do you think airports can become friendlier and easier for frequent flyers like yourself? Most of them are installing Wi-Fi, can they do something else too?

Ben – Well, the natural counterpart to Wi-Fi is a power outlet, and I think most frequent travellers can relate to sitting on the floor charging their electronics before the next flight. Besides that, as an aviation geek I love outdoor terraces/observation decks, which some airports seem to be adding.

  • I’m glad you mentioned observation decks/terraces as I personally think that’s the best thing an airport can do for its flyers. Schiphol Amsterdam straight away comes to mind with its wonderful and large terrace.

            Do you have any research quirks before your trips?

Ben – This is mildly embarrassing, but I do almost no research outside of checking the weather and finding the best way to get to the hotel from the airport. I also tend to work the majority of the time when I’m traveling, so prefer to talk to people on the ground when I arrive and find out what their favourite recommendations are for the short time I typically have for sightseeing.

  • What would you to tell an average person who wants to travel but is missing fat pockets?

Ben – Most people think travel is expensive, though with a bit of legwork it needn’t be. Having your finances in order is important, and can allow you to leverage your credit and other resources to obtain world-class travel, but I find people are generally surprised to hear how low the out-of-pocket costs can be for some amazing travel experiences. By taking advantage of the right credit cards and promotions, even luxury travel can be affordable for the majority of people.

  • What role do you think social media/twitter has played in propagating Award Travel and its awareness levels?

Ben – It’s had a huge impact! When I first started blogging social media wasn’t a key component, but now I find myself interacting with readers and sharing experiences via Twitter, which is awesome. I also think the access to airline and hotel representatives via Twitter can be hugely beneficial to travellers in general.

  • And in the spirit of “GlobeTrotters on Twitter”, tell us your three must follow twitter accounts?

Ben – I love @theflightdeal for keeping track of the best airfare

@johnnyjet for keeping up with the latest news in the industry (he does an especially good job retweeting top stores),

and @AmericanAir for the excellent customer service they provide via Twitter.

 

 

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GlobeTrotters on Twitter | Shashank Nigam

GlobeTrotters on Twitter 2

If your wondering what all this is about, then you should probably go here before proceeding further.

For the first profile of my most ambitious blog series yet, I wanted to have someone who straddles the aviation, travel as well as digital marketing aspects together and really sets the benchmark for this initiative. Luckily enough for me I did not have to look around hard as Shashank kindly agreed to be featured as a “GlobeTrotter on Twitter”.

Shashank Nigam in Cockpit

Cockpit access tips, Shashank?

Shashank Nigam of course is much more than just that. He is the Founder/CEO of SimpliFlying, one of the world’s leading aviation marketing consultancies, which advises over 25 airlines. airports and even aircraft manufacturers on profitable customer engagement strategies. On top of that, SimpliFlying.com is one of the Top 2 blogs on aviation, and their Twitter handle (@simpliflying ) is also one of the Top 5 most influential on airlines.

Excerpts from my geek-out with him

  • Air Travel used to be a breeze back in the day but not anymore. What is your greatest motivation to travel?

Shashank – I love watching planes, being on planes, just being near them. And I realise that I, like many others, have jet-fuel running through my veins. I get excited each time I need to search for a new flight, go through the booking process, in anticipation of the flight itself. The joy of flying is greater than any hassles. And through all this, I’ve now been to 51 countries!

  • 51 countries is impressive indeed. But tell me do you enjoy the flying part of your travel more or the city sightseeing? Of all the thousands of flights that you may have taken, any particularly memorable experience you recount?

Shashank – I cherish the flying part of travel as much as sightseeing, and meeting people from different cultures. There are a few in-flight memories that have left an impact. My first flight – it was on an Aeroflot Illyushin in 1994, from Delhi to Singapore. Everyone was drinking, playing cards and I smelled like an ashtray when I stepped out. But my first flight, nevertheless. My first ultra-long haul flight was on Thai Airways, from Bangkok to New York, non-stop, over 17 hours! The first time I flew Business Class – it was on Cathay Pacific, from New York to Singapore, via Hong Kong. Loved the experience and service. The first time I flew the 787 Dreamliner, on a private invite-only flight at the Singapore Airshow was unforgettable. And as recently as last week, when I flew from Dar-e-salam to Zanzibar on a 17-seater, and the Captain was kind enough to let me sit in the cockpit, next to him for the full flight!

  • Which is your favourite airport and which is your favourite airline? and tell us why?

Shashank – Favourite airport has to be Singapore Changi Airport – there’s so much to do, and if you want to get out, you go from plane to taxi in 10 mins.

Favorite airline differs depending on the class. My favourite First Class experiences has been on Emirates – the Suites are very private and luxurious and you get treated like a king. Their lounges in Dubai are superb too. The best Business Class experience has been on Turkish Airlines, long haul – where you get your own butler in-flight, and their lounge in Istanbul is possibly the best Star Alliance lounge in the world. The best Economy Class is on Singapore Airlines – true value for the premium you pay. Among LCCs, I love Virgin America, jetBlue and Volaris, for treating us like real people and offering a differentiated service!

  • Alright, that makes me ask you your favourite aircraft?

Shashank – To look at – A340-600 – I think it’s the best looking aircraft out there. Beautiful silhouette. To fly, A380 – it’s the quietest and most comfortable aircraft I’ve flown.

  • Couldn’t agree more with you there. In fact A340 is my favourite aircraft as well. Pity its not as popular among airlines now. Which city you’re particularly fond of?

Shashank – Istanbul is my favourite city – the perfect mix of culture and modernity. Though, from an #avgeek perspective, I love London and Los Angeles, with the huge variety of aircraft flying low, throughout the day, prior to landing.

  • Leaving aside wifi, what would you like to see airports world over to adopt?

Shashank – “Quiet zones” will be welcome, where travellers with longer lay overs can just relax.

  • Which website, guide book etc. you consult before and while your traveling? What’s your research for a country/city like?

Shashank – I always check seatguru.com to select the best seat before I check-in, Tripadvisor is a must for the hotels and Hipmunk for flight bookings. Most of my research on a city is last minute – a tweet or Facebook message to friends before I take off ensures I have 2-3 solid recommendations of things to do in a city.

  • You run a successful consultancy and of course have jet-fuel running through your veins 😉 but what would you to tell the average guy who wants to travel but is afraid of the expenses associated with it?

Shashank – With the advent of LCCs, anyone can fly. So look out for those cheap deals and book a ticket. You might score one that’s cheaper than the train or the bus too. It’s never too late to fly!

  • and finally, what role do you think twitter has played in encouraging people to travel? Also, as this is “GlobeTrotters on Twitter”, your 3 favourite twitter user accounts?

Shashank – I love to meet my Twitter friends at airports while I’m in transit, or in the city that I’m visiting. Social media, especially Facebook and Pinterest are great for seeking inspiration on where to go next too!

My top 3 favourite Twitter users –

@ApexMary – she is the girlgeek of travel, who knows everything there is to know inside the cabin.

@airlinetrends/@capa_aviation keep me updated with the latest industry analysis.

And fellow avgeeks like @arun4, @airlinereporter and yourself (@vishal1mehra) are great company online!

Thanks Shashank, That’s little more than 3 but because you mentioned one certain Vishal Mehra, we would let that pass.