Tagged: San Francisco

GlobeTrotters on Twitter | Heather Poole

GlobeTrotters on Twitter 2 

Since this series is as much about Aviation, as it is about travel, Its only fitting that Heather Poole, one of the most recognized #AvGeek on twitter, makes an appearance. Besides being the first lady, she will also be the first airline employee of the series, giving us a first hand inside look into the industry from her perspective.

Heather Poole has been working for a major US airline for over 18 years as Cabin crew and is a regular globetrotter. Her list of accomplishments also include a NY Times bestseller called “Cruising Altitude: Tales of Crashpads, Crew Drama and Crazy Passengers at 35,000 feet”. Apart from that she also writes regularly for Gadling.com with her column called “Galley Gossip” and runs a pretty interesting blog too.

Excerpts from our chat below:Heather Poole - GlobeTrotters on Twitter

  • First things first, what motivated you to travel, and become a flight attendant?

Heather – When I finally realised life was about amazing moments and new experiences, I knew what I wanted to do. I’ve been a flight attendant for almost 18 years now.

  • As a flight attendant you often have a first hand view of people traveling to and back from their trips. What has been some of your most memorable travel and flight experiences?

Heather – My favourite trips tend to be the ones that were totally unplanned. I’ll never forget deciding at the last minute to hit the road with a colleague from work on a Friday afternoon. This was almost twenty years ago when I worked a regular 9-5 job on the ground. We drove from McAllen, Texas to Monterrey, Mexico for the weekend. We ate goat (a first), listened to guitar music under the stars, spent the night in a cottage on a mountain, and woke up early the next morning in the clouds. As a flight attendant, the nicest and most memorable layovers for me have more to do more with the people I meet than anything else. Once we landed late Christmas Eve in Bermuda. The man who picked us up at the airport and drove us to the hotel every week invited the entire crew over to his house on Christmas day for dinner. It was such a nice thing to do. This after having spent many Christmas dinners stuck at an overpriced hotel buffet.

  • We know you work for a major American airline, do you have a favourite airline, if you’re allowed to answer this question 😉

Heather – Can I say my airline? I mean come on, they hired me! (After our competition didn’t.) I can’t tell you which carrier I work for because I’d like to keep my job, but it’s one of the big ones. And with that I’d like to thank all the frequent fliers who’ve helped me keep my secret. It’s got to be the worst best-kept secret in the world.

Also, I hear Cathay is pretty freakin nice. One day I’ll fly on them.

  • Any preferred airport? 

Heather – My favourite airport is Miami.  Not to be confused with my favourite route!  Because the NY-Miami is my least favourite route in the system. But as far as good food and people watching goes, you can’t beat Miami.

  • And what about your favourite aircraft type? I bet it will be a Boeing 😉

Heather – Yep, I’m going to be sad to see the 767 go.  I’ve worked that aircraft more than any of our other wide-body airplanes. I guess you could say I feel most at home on it.

  • And I have read in one of your other interviews, that you’re fond of 777s as well. In all your worldwide travels, which has been your favourite city to travel to?

Heather – Anywhere we have a long layover that’s not at an airport hotel.  All kidding aside, in the US I love spending time in San Francisco and Seattle. I’m based in NY, one of my favourite cities in the world and I live in LA, another pretty good place to be, so I’ve got those two cities covered.  Right now I mostly fly domestic trips. My son is still pretty young so I don’t like to be away from home for too long.

  • What advice would you give to budding travellers; those who are enamoured by it but still feel slightly befuddled with the idea of venturing into alien cultures.

Heather – My advice is to get out of your comfort zone, even if that means driving to a neighbouring city and checking out a new restaurant, park or museum.  It doesn’t matter how far you go, as long as you go.  You don’t have to jump on a plane and fly thousands of miles and spend a ton of money to experience something new.

  • How do you like to prepare for your travel? Do you have a guide that you always turn to?

    English: Part of Positano, Italy.

    Positano, Italy. (Photo credit: Wikipedia)

Heather – Frommer’s might be my favourite travel guide.  But I spend WAY more time doing research online and getting advice from friends.  One of my best vacations was a trip to Italy. I met a flight attendant on our flight to Rome who drew me a map of all her favourite places to go after I mentioned we would be staying in Positano.  I visited every place she mentioned and it ended up being a spectacular trip.  So don’t be afraid to talk to the flight crew.  We like to talk.  Plus we’re like cops; we know all the best places – that are cheap and good.

  • What role do you think twitter has played in propagating travel at large?

Heather – I can’t imagine a world without twitter, and I mean that!  You’ve got breaking news, travel advice, travel deals, and millions of people who can answer a question at the last minute about pretty much anything.

  • And Finally, tell us couple of your must follow twitter accounts.

Heather – @PlaneBusiness for airline news

and, @FakeUnitedJeff for fun.

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GlobeTrotters on Twitter | Brett Snyder (The Cranky Flier)

GlobeTrotters on Twitter 2

The first bookmark in my aviation essential reading folder is CrankyFlier.com, and I’m certain to be one of the many enthusiasts who open the site every day to read new content (although on an average, a new article pops up on the site every second day).

Brett Snyder, the President and (as he likes to call himself) the Chief Airline Dork of Cranky Flier is the ‘been there, done that’ man of the aviation industry. Fascination with airplanes started at a very young age and by the age of 12, he had become a travel agent. His fascination with the industry only grew with job stints at USAir, America West, United and PriceGrabber.com.Brett Snyder - Cranky Flier on Air NZ

He’s been a full time blogger for few years now, along with his own air travel assistance service, known as Cranky Concierge, for which he has been named as a “Top Travel Specialist” by Conde Nast Traveler for multiple times now.

Brett has also won multiple awards for “The Cranky Flier”, and also writes for CNTraveler.com and Intuit Small Business Blog.

Before we begin our chat, bit of trivia about the name: Brett was given the name “Cranky Pants” by his friend and that stuck as CrankyFlier, as the name seemed neutral to Brett himself.

 

  • What makes you travel Brett?

Brett – Sadly most of my travel lately is about the process itself and not about being in a location.  That’s too bad, because the real motivation for travel should be what’s on the other end of the flight.  It’s almost always worth it, even though it is exhausting.

  • Do you enjoy the aviation/flying part more of your travels or the sightseeing in cities? Of all the flights that you may have taken, any particularly memorable experience you would like to share?

Brett – I enjoy both, but I don’t have a lot of sightseeing opportunities on my trips lately.  Regarding flights, I have had so many great experiences.  But I think if there’s one that stands out, it’s the time I had the pleasure of flying Concorde from London to New York.  That was just surreal. (Vishal’s note:  Must read related trip report of Concorde here).

  • I know that Boeing 747 is your favourite aircraft, what about your preferred airport and why? 

Brett – I don’t have a single airport or airline that I like best.  It’s different depending upon the situation.  For example, I love my hometown airport, Long Beach, but that’s because you can get through it very easily and the facility is excellent.  But it’s not where I’d want to spend a long connection.

  • And your Favorite airline will be?

Brett – For airlines, I might choose one airline to go in business class to Europe whereas a short hop to San Francisco might be something else.  I really don’t have a top choice.

  • What about your preferred city for a break?

Brett – I’d have to say London.  For whatever reason, I just love going there.  One of my favourite experiences there involved a visit to some friends on a surprisingly warm and sunny spring day.  We started up on Baker Street and wandered the streets until we ended up down in South Kensington for dinner.  We just wandered aimlessly for hours and took advantage of the city’s lack of an open container law.  I find that the best experiences are when I know someone locally.  It just changes the way you see a city.

  • Leaving aside Wi-Fi, which is being implemented by majority of airports, what other changes you want to see at the airports?

Brett – I would love to see more day rooms.  Fortunately, we’re seeing that happen more and more.

  • You run a successful website/business. What would you tell as advise to the average Joe, missing deep pockets but still harboring the will to travel the world?

Brett – There are great ways to travel the world without spending a ton of money.  In particular, if you can qualify for a credit card, you can earn a lot of miles and turn that into free travel around the world.  Or you can look for a job that requires a lot of travel.  Travel within regions can be very inexpensive, and you can always say in hostels to save money.  So the key is just funding the long haul travel.

  • Do you have a go-to guide before you travel?

Brett – I don’t have a go-to guide.  I use friends as much as possible, but for internet research I usually just start with Google and work my way around from there.

  • What role do you think social media/twitter has played in propagating Travel?

Brett – I think social media has helped bring experiences to people in real time.  It used to be you could watch a slideshow of someone’s trip after they returned.  Now you can live through it with them including photos, videos and more.  It can all be shared as it happens, so it makes it more real for people at home.

  • Finally, as this is GlobeTrotters on “Twitter”, your 3 favorite twitter user accounts?

Brett – three favourites?  Hmm, maybe @FakeUnitedJeff@NYCAviation,

and since you didn’t say it had to be travel-related, @Dbacks.  (Yep, I’m a big baseball fan.)

 

 

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