Tagged: Lounge Review

Review: Plaza Premium Lounge, New Delhi (Lounge B, International Departures, Terminal 3)

In the last week of December 2014, I traveled to Colombo, Sri Lanka for business purposes. Naturally SriLankan became the airline of choice, my thirty third airline, more on that in the following trip reports. Once I completed my check-in formalities at the New Delhi Airport, Terminal 3, it was time to spend the next hour or so before boarding the aircraft. I had decided I would be using the Plaza Premium Lounge B before hand and thus made my way towards it, past the Duty Free area.

The entire airport was decked in festive spirit, complete with a massive Santa overlooking everyone and spreading cheer.

Santa Claus at Delhi Airport

Santa Claus at Delhi Airport Terminal 3

There are a total of 7 Plaza Premium Lounges at the Delhi Airport, spread across Terminal 1D & Terminal 3 (International & Domestic areas). T3 specifically has 2 Plaza Premium departure lounges for international travel. Lounge A is the smaller lounge of the two, located near the food court, and Lounge B is the bigger lounge with more facilities and a dedicated area.

One needs to take the lift up to Level 4 of the airport, where the Plaza Premium Lounge B is located. These lifts also take passengers to Lufthansa, Emirates & Singapore Lounges on Level 3, and the Eaton Transit Hotel on Level 5.

Delhi T3 Airport Lounge Lift

Delhi T3 Airport Lounge Lift

Depending on the which of the three lifts you take, you will have to turn left or right, once you reach Level 4. You will find the “infamous” T3 carpeting here as well 🙂

Plaza Premium Lounge - Delhi T3 Entryway

Plaza Premium Lounge – Delhi T3 Entryway

At the reception I was met by an efficient agent, who quickly checked me in after verifying my ICICI Sapphiro Jet Airways Visa card. This lounge is part of the Visa Lounge Access program, which earlier used to have Delhi Daredevils Bar at Terminal 3. I was also asked if I required the Wi-Fi password, which I turned down.

Plaza Premium Lounge Delhi T3 Entrance

Plaza Premium Lounge Delhi T3 – Reception

One can also get in to this lounge through a Priority Pass Membership (the standard derivative of which comes complimentary with most airline affiliated credit cards). For the uninitiated, Priority Pass is the largest independent airport lounge access program in the world, with over 700 locations in 123 countries. The greatest advantage of the program is that you don’t need to be flying with a specific airline or in a specific class to access these lounges.

Priority_Pass_Screenshot

There are three membership plans:

  • Standard Membership: $99 annual fee, plus $27 for each lounge visit
  • Standard Plus Membership: $249 annual fee with 10 free visits; additional visits are $27
  • Prestige Membership: $399 annual fee with unlimited visits

At this point, I must also mention that this lounge is the contract lounge of choice for most international airlines out of Delhi Airport, and thus has been quite busy most of the times I have been there. As this visit was during an off-peak late afternoon hour, the lounge was fairly empty. Keep in mind, this is open 24 hours.

Plaza Premium Lounge Delhi -  Seating

Plaza Premium Lounge Delhi – Seating

One thing this lounge is not short of, is comfortable seating. There are plenty of sofas, in the forward section of the lounge, as well at the back, near to the bar and food area. The Lounge also has a flight display board near the entrance.

Plaza Premium Lounge Delhi -  Sofa Seating

Plaza Premium Lounge Delhi – Sofa Seating by the Bar

Apart from comfortable sofas, there are also tall chairs by the bar side, next to the snack section.

Plaza Premium Lounge Delhi -  Seating by the Bar

Plaza Premium Lounge Delhi – Seating by the Bar

The bar itself looks pretty stocked up, but for a beer lover like me is a big dud. The only beer they serve here is Kingfisher, although there is nothing wrong with Kingfisher, I would like to see at least one more option to be served.

Plaza Premium Lounge Delhi -  Bar

Plaza Premium Lounge Delhi – Bar

The other side of the bar counter is the food section, having soups, mains, fruits, sandwiches and sweet options.

Plaza Premium Lounge Delhi -  Food Counter

Plaza Premium Lounge Delhi – Food Counter

I was at the bar during late lunch hours and the staff was regularly filling up dishes. There were about 4 main options including chicken, mutton and vegetarian, accompanied by Rice.

Plaza Premium Lounge Delhi -  Main Dishes

Plaza Premium Lounge Delhi – Main Dishes

Plaza Premium Lounge Delhi -  Vegeterian Mains

Plaza Premium Lounge Delhi – Vegetarian Mains

The vegetarian options included Matar Paneer gravy (Peas & Cottage Cheese, cooked Indian spicy style), and Chinese Manchurian gravy, neither of which I tried.

Plaza Premium Lounge Delhi -  Beverage Fridge

Plaza Premium Lounge Delhi – Beverage Fridge (PS: Pardon my photography skills)

Just behind the bar, there was a wooden cabinet stocked with water bottles, and a refrigerator next to it, which was stocked with aerated drinks.

Plaza Premium Lounge Delhi -  Snacks

Plaza Premium Lounge Delhi – Snacks

To its right, a coffee/tea machine was placed, along with some cookies and tea flavours.

Plaza Premium Lounge Delhi -  Juices

Plaza Premium Lounge Delhi – Juices

The juice dispenser was next, serving orange and apple juice.

Plaza Premium Lounge Delhi -  Breads

Plaza Premium Lounge Delhi – Breads

Which was followed by a bread basket, containing 5 different varieties.

Chilly Chicken with Rice and Beer

Chilly Chicken with Rice and Beer

I was feeling slightly hungry, and wanted to have a quick meal before boarding so I got myself Chilly Chicken, on top of Rice. I gulped that down with a beer. I can’t say much about the dish except the fact that it was typical contract lounge food, devoid of any flavour, with a average chicken quality. Thank god for the beer.

Plaza Premium Lounge Delhi -  Dessert & Sandwich

Plaza Premium Lounge Delhi – Dessert & Sandwich

After a while, I thought about trying a paneer sandwich, along with Shahi Tukda as a dessert. Wrong move, as the sandwich was filled with paneer (cottage cheese) only on the sides, with the insides completely empty. As far as Shahi Tukda is concerned, I would like to describe it in two words: Sweet Rubber.

Plaza Premium Lounge Delhi -  Magazine Stand

Plaza Premium Lounge Delhi – Magazine Stand

The lounge had couple of magazine/newspaper racks with a variety of publications. As a magazine/newspaper aficionado, I was quiet impressed with that offering.

Plaza Premium Lounge Delhi -  Massage Room Entrance Way

Plaza Premium Lounge Delhi – Massage Room Entrance Way

Just behind the bar side sofas, there is a small entryway which leads to restrooms, as well as couple of enclosed VIP Rooms, Massage & Shower Area

Plaza Premium Lounge Delhi -  Massage Room

Plaza Premium Lounge Delhi – Massage Room

During my stay at the lounge, the masseur was unavailable. There were two massage sofas and two neck and shoulder massage chairs in the room.

Plaza Premium Lounge Delhi -  Massage Room Chair

Plaza Premium Lounge Delhi – Massage Room Chair

The massage service is not complimentary, and is chargeable at the following rates:

Shower Package  INR
Deluxe Shower (with full amenities) 600
Shower with 30 minutes Seated Massage 1300
Massage and Beauty Service  INR
15 minutes Seated Massage (head, neck, shoulder and back) 500
30 minutes Seated Massage (head, neck, shoulder and back) 900
15 minutes Foot Reflexology 500
30 minutes Foot Reflexology 900

 

 

Plaza Premium Lounge Delhi -  Business Centre

Plaza Premium Lounge Delhi – Business Centre

There is also a business area, which features 4 Windows OS based laptops, and a Printer/Copier.

During my stay I found the staff to be attentive, polite and not overbearing, which is my preferable option. Ideally I’m not fond of lounge staff trying hard to please, after all, passengers are in the lounge to escape from the noise and find some down time.

To sum up, it is certainly a worthy alternative to sitting in a crowded and noisy terminal, and for Visa card holders, certainly a big upgrade from the environs of the Delhi Daredevils Bar at the ground floor. Would I pay $27 to gain access as a Priority Pass holder? I’m not sure. The food & drink selection have never enthused me too much and this lounge is certainly not in the category of Plaza Premium lounges at Hong Kong, Jamaica or London. However, if you hold an eligible Visa credit card, this lounge should be a no-brainer for you.

 

Have you been to the Premium Plaza Lounge B at New Delhi, Terminal 3, what you thought of its services?

 

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