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Digital Marketing Trends for 2013 in India

As over 150 million Indians surf the interwebs (yes, that’s what the cool kids call it these days), Indian marketers are losing their sleep to catch them young, in their mid-life crisis or even after hanging up their boots. The challenge is immense. Out of the $5 billion Indian advertising industry, $900 million go to digital marketing.  The share of digital is poised to grow larger every year & slated to touch 30% of the total market by 2015.

As marketers we need to keep a track on the consumer’s pulse and the next big idea to engage them. Keeping that in mind & that we have 11 months left to make those ideas work for us, here are 5 trends, which will go massive in 2013

1)   Native Advertising

“Once you go Native, you don’t go Interruptive” – ANON

Over the past 10 years, publishers have continued to monetize their sites with banners and pre-roll ads, and advertisers have continued to pump billions into these formats, in spite of tanking performance & universal contempt. While click-through rates on display ads started out at around 9% in 2000, they now hover around 0.2% – which effectively means 99.8% of banner ads go straight to the trashcan.

Native advertising like a Promoted Tweet or a Sponsored story in Facebook allows brands to promote their content into the experience of the site or other mediums, in a non-interruptive & integrated manner. We are going to hear a lot about Native this year & it will affect the way we create content, effectively & hopefully killing advertising that sucks.

Native advertising is the irrefutable future.

2)   Social TV

2013 is the year when Social TV will go mainstream, ending the era of sitting passively on big boy recliners and watching television.

Social TV’s secret sauce is mixing humanity’s love for Television and its enchantment with social media. NEWS, Sports and Music channels have been on the wagon for a while but the turning point for the industry will be getting GEC’s onboard, inviting viewers to interact and decide their own storytelling experience.

NDTV’s second screen effort in its mobile app and Airtel’s Shazam campaign are couple of recent examples from the Indian market, but the biggest of them all comes in April 2013, when American network SyFy launches Defiance as a cross-platform story, on TV and as a MMO game.

What makes the industry even more exciting is the imminent launch of Twitter TV ratings with Nielsen this summer and the prospect of Social TV growing to a multi billion-dollar industry by 2020.

3)   Fragmentation

Today’s consumer is both everywhere and nowhere and his/her attention is divided between multiple screens & platforms on different screens. Marketers like to speak about TV, Desktop & Mobile as 3 screens, adding Tablet into the mix as the 4th screen will be a wise move to reach those fragmented souls who are always on the target list as the “elusive on-the-go customer”.

More consumers are watching more and more content, but that viewing is dispersed across different platforms, starting with TV, Online Streaming and VOD to Podcast. Although some western markets are going through the cord cutting phenomena, Indian market is going through what I like to call as “Cord extension” phase, where consumers are adding broadband, mobile, DTH, DVR and IPTV connections over their existing Cable TV.

The mantra of Content everywhere and anywhere on any device & any screen has played its bit role in fragmentation but changing consumption lifestyles has made it necessary to shift both strategy and focus for marketers that want to keep up with their audiences.

Thus 2013 should see some brave moves by content owners worldwide, some even unthinkable few years back, to keep their audience with them.

4)   Content Marketing

Content Marketing has already attained huge prominence among marketers worldwide but 2013 will see consumers seeking out content themselves, making it increasingly vital to the purchase cycle as well. Brands & agencies are responding with increased capabilities, as they look for opportunities to get involved and engaged with consumers at different levels, to provide content that is relevant and share worthy.

2013 will also witness marketers combining content with context to drive commerce.

Brands such as Red Bull with the Stratos Freefall initiative and McDonald’s Canada with Our Food, Your Questions campaign have led the charge globally while Tata Nano’s Social road trip has made a splash in the Indian market.

5)   Smart Data

Originally this was supposed to be titled as Big Data, and then came along an email by Rachel Gilley from our UK office, explaining how 1 of our clients thought data needs to be actionable and Smart data attained it’s place in the list. Every consumer touch point is a valuable piece of data & taking it together is possibly an antidote to fragmentation, discussed earlier in this post.

Big Data is complex to say the least and possibly the greatest challenge marketers face all over the world today. Companies collect information from their customers in structured or unstructured format, which are later put through various tools to understand consumers better. Global brands like Netflix, Amazon and Apple use it to serve better recommendations to their customers, whereas most of major Indian Retailers like Shoppers Stop & Lifestyle use transaction data to re-design store layouts & inventory management.

Interestingly Shoppers Stop, for instance, found that very often when middle-aged ladies shopped for Indian clothing, the other item on their list was men’s innerwear.

The much-improved version of Big Data is Smart Data, Data that can be put instantly to use by brands to improve marketing, business decisions and customer engagement practices.

This post has also appeared on imediaconnection India

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KLM | The Social Dutchman

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The genesis of this post, my first ever, was a tweet to me by Rohit Rao, known as @TheAeroBlogger on my favourite Social Networking site, Twitter.

I would talk about Twitter on another post, but this one is all about my passion, my passion for Airplanes, Traveling & Social Media, & my recent experience of all of that converging into one wholesome package.

I was traveling on Business to US in June/July 2012 & @KLM happened to be my 31st airline (did the math). KLM was not my primary choice, in fact I wanted to fly its Sky Team partner, Air France for the routing, but boy was I glad at the end of it all!
I had read a lot about the “truly” social seating features that KLM had introduced, for the first time ever in the world of commercial aviation through its initiative known as “Meet and Seat” & when I realized that my flights would have those features while checking in, the social media guy in me took the front seat (not literally, premium economy requires you to pay more).
After filling in all relevant details, I was surprised to find only 2 gentlemen using the service (DEL-AMS route), one through Facebook & the other through Linked In. & unfortunately for me, none of the hot chicks on the flight decided to bother themselves with it (like this un-official video below would have you believe). Shockingly enough I was the only user of the service on AMS-IAD, & while returning from JFK to DEL via AMS, I encountered no users of Meet & Seat.

Although, its an exciting development, the concept of Social Seating has been discussed for a while now (Look at this coverage of Meet & Seat launch by @SimpliFlying), & other specialized players in the space like Satisfly have more detailed features, allowing better matching & flexibility to travelers.
Being a Marketer, my left brain & my right brain, both tell me its the marketing stupid. If i recall correctly, there was no special promotion on KLM’s homepage for the feature (unlike airBaltic promoting its satisfly features) & there is still none. Even the check-in page had little mention, I first sighted a RHS dynamic banner while filling in my API (Advance Passenger Information), some might say that’s appropriate given meet & seat is an optional additional feature, I would highly disagree.

When you have an exclusive service, which is available on just 1 other airline, out of possibly 1000s of other airlines in the world, WHY WOULD YOU NOT WANT TO TALK ABOUT IT?

KLM, arguably has one of the world’s best social media response teams, spread across regions, on Facebook & Twitter, interacting & delighting travellers every minute, KLM’s Marketing team was behind this fantastic Surprise campaign, they have a gamut of helpful & entertaining mobile apps, but I find it astounding that when it comes to Meet & Seat, there is very little noise generated by them. In this era of increased social connectivity & interaction, Meet & Seat could have easily become the talking point among travelers, some of them might have even paid a premium to be on KLM because of it.

The only logical explanation that I could think for under promoting is that the service is in beta, & KLM is in the process of adding more features & capabilities. To that, I would just say 3 words, Look at Google.

My experience on KLM was fantastic & the cabin crew was most friendly & helpful in all four legs of the trip, I would fly with them again for those Big MD-11 windows (although the IFE was crappy), for the wonderful hub at Schiphol, for the amazing roof at Schiphol, making you see aircraft fly in & out, & for its wonderful & courteous staff, alas Meet & Seat if promoted well, could have been another solid reason.

PS: This post was coined “The Social Dutchman” by me after realizing KLM is more than just a “Flying Dutchman” & I hope they live up to this recognition.

This Post is also featured on AeroBlogger, as a slightly altered Guest Post.