Tagged: frequent flyers

GlobeTrotters on Twitter | Scott Mayerowitz

GlobeTrotters on Twitter 2

With a twitter handle like @GlobeTrotScott, it was almost impossible to leave Scott Mayerowitz out of this list. And not just the apt twitter handle, his extensive experience and expertise as a long time travel and airline writer meant that I had to somehow find a way to convince him, to answer my curiosities.

As it turned out Scott is all round nice guy and few twitter DM’s between us did the trick. Apt again, considering twitter is a very important part of this little initiative called “GlobeTrotters on Twitter”. Get the hint?

Scott is based in the New York headquarters of The Associated Press, one of the world’s largest news agencies, writing long form enterprise and investigative stories about the airline and travel industries, and covering all aspects of aviation. Prior to his arrival at the AP, Scott covered travel for ABC News and oversaw the network’s online travel section. He’s also been associated with ABC in the past.

#AvGeek Drill?

#AvGeek Drill?

This series has had aviation and travel maestros of various kinds, from marketing specialists, to world renowned bloggers, perpetual non-stop travellers to well respected frequent flyers, Having someone now from journalistic background who’s a self confessed #AvGeek excited me immensely, and I hope all of you enjoy our chat as well.

  • What is your greatest motivation to travel Scott, and what do you think about air travel?

Scott – I just love to explore. Even when I walk around New York, where I live, I try to pick a different block and see something new. Traveling to the other end of the country – or another continent – is just an expansion of that desire to appease my curiosity. Trains and ferries are fun, but nothing beats flying high above the globe at nearly the speed of sound. I’m happy spending my flight pressed against the window watching small towns, rivers and highways pass below. Even the clouds can be fun to watch.

  • I know you consider yourself an #AvGeek, what do you think makes flights memorable? Do you have a flight memory to share?

Scott – Flying is a great tool for quickly exploring faraway lands but it is ultimately just a means for getting from one place to another. That said it could be a lot of fun. Too often, I am buried in my laptop on a flight. But when I don’t have work to do, I’m like a five-year-old boy again, watching the world outside the window. The complex operations of an airport are also fun to watch. My most memorable flight isn’t one where I’ve been pampered in first class – though those are nice too – but a short hop at low elevation across the Caribbean. I was mesmerized by the view of the Shallow Ocean and countless tiny islands below.

Statues dancing Hula kahiko at Kona I...

Statues dancing Hula kahiko at Kona International Airport (KON), Photo: Wikipedia

  • Do you have a preferred airport?

Scott – It’s hard to pick just one. Napa Farms Market at San Francisco’s Terminal 2 has great, quick food. I love the look of the Rafael Viñoly-designed terminal in Montevideo. Hong Kong’s sprawling airport is easy to navigate and you can’t beat the express train into the city. The huts at Kona airport in Hawaii make me smile.

  • I know you cover the airline industry, but I’m still going to try and ask you your favourite airline.

Scott – I can’t exactly pick favourites in my job. Sure one of the Asian carriers might have the best seats or service, but that doesn’t mean it is the best value for everybody or fits my travel needs. And an airline that I might prefer for domestic travel isn’t necessarily going to fly me to Africa or South America. The one that gets me there safely, on time, at a reasonable cost and with some degree of comfort wins.

  • What about your favourite aircraft type?

Scott – I like the promise of the Boeing 787 and the Airbus A350. If they live up to the hype, they can cut the cost of travel and the toll that flying takes on the environment. That said, I still find the Boeing 777 to be one of the most graceful and simplistic planes. Sure it doesn’t have the distinctive hump of the 747 or the A380’s double deck but it has two giant engines that are able to take hundreds of people around the globe without stopping for fuel. I’ve been lucky enough to see those engines up close and, well, it puts everything into perspective.

  • And while globe hopping on those 777s, have you come across a city where you love traveling to? Recall an interesting travel moment.
Budapest Parliament Building on the Danube

Budapest Parliament Building on the Danube (Photo : Wikipedia)

Scott – One of my favourite travel memories was an early-morning run along the Danube when visiting Budapest. The city was just coming to life. Most tourists were still in bed. The sun was beaming down on these amazing historical buildings. And I just experienced a sense of being part of it all. It’s one of the most beautiful cities and – at the time – was just far enough off the tourist agenda that it wasn’t overrun with crowds. Besides, who can’t love a city that has 500-year-old Turkish baths with amazing architecture?

  • Do you consult a website or a guidebook etc. before and while your traveling? What’s your research for a country/city like?

Scott – When in Europe, I rely on Rick Steve’s for advice on what to see and which neighbourhoods to stroll through. Otherwise, I check Frommer’s and Fodor’s for the basics. These days, I’m finding myself turning more and more to Twitter. I’m fortunate enough to have many loyal followers who give me tips and connect me with locals they know for even better tips. We all know to see the Eiffel Tower, Louvre and Notre Dame when visiting Paris. But what about that great, new cafe in Le Marais? That’s where Twitter has surprisingly helped me.

  • How would you like to see airports improve?

Scott – Airports, particularly in the U.S., need to do a better job of being accessible by mass transit. Cities should follow the lead of Portland, St. Louis, Salt Lake City and Denver, which have built (or are still building) light rail lines to the airport. It’s stressful enough to worry about getting through check-in lines and security. Nobody should have to also fret over a traffic jam. Living in New York, I frequently take our clunky and often confusing mass transit to the airport. It might take longer – and is far from the best system – but I know exactly how long the trip will take.

  • What tips you would like to give to new travellers, afraid of breaking their bank in order to travel. 

Scott – Some of my best travel experiences have come on a shoestring budget. I still have cravings for this incredible dinner I had in Buenos Aires’ La Boca neighbourhood; we had steak, wine and pasta for less than the cost of some New York lunches. Thanks to some wise use of credit cards and frequent flier miles, I was able to fly for free. Many public transit lines – especially in Europe – offer great sightseeing tours at a fraction of the cost of those hop-on, hop-off buses. Museums are often free one night or day during the week. Think like a local and do some research. You won’t just save money but have a better experience.

  • You may have slightly answered this question already but briefly describe what role do you think social media/twitter has played in propagating travel among common folks?

Scott – Social media has allowed the common traveler to communicate directly with airlines, hotels, zoos, museums and other attractions. It has taken some of the stress out of travel but providing detailed answers to custom questions that guidebooks often can’t answer. Does the cafe at the museum cater to people with peanut allergies? I’m traveling for my honeymoon, any chance of an upgrade? Twitter allows all travellers to get answers to questions that might have never easily received.

  • Right! Finally as this is “GlobeTrotters on Twitter”, which are your 3 must follow twitter accounts?

Scott – @DavidJBarger – It’s nice to see an airline CEO Tweet and actually have fun things to say.

@NYCAviation – These guys are plugged into the air traffic and plane spotting communities.

@AP – Sure I work here, but it always amazes me how many interesting stories from all corners of the globe there are.

 

 

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GlobeTrotters on Twitter | Brian Kelly (The Points Guy)

GlobeTrotters on Twitter 2

Brian Kelly is a perfect case of perfection passion and popularity converting a Wall Street road warrior to a Miles and Points guy, more so as “The Points Guy”.Brian Kelly - The Points Guy

Before catching up with him, it was fascinating to read how a 13 year old Brian figured out to use his father’s points to take the whole family for a vacation to Grand Cayman. Equally fascinating was his transformation from a Wall Street HR Manager with a cushy job, to a Full time blogger after frequent hounding up by his family and friends first and later by the readers of his then part-time blog to help them out with their points. Boy, has that turned out well or what?

Brian’s website, ThePointsGuy turned full time in mid 2011 and now gets more than 4,00,000 unique visitors every month. Besides his own, Brian has also contributed to The New York Times, Conde’ Nast Traveler, The Los Angeles Times and The Independent. He is often invited for major travel conferences and consults regularly with top airline and hotel loyalty programs.

Excerpts from our chat:

  • Brian, what attracts you to travelling?

Brian – The main thing I love about travel is meeting new people, exploring new cities and trying different foods – all while accruing miles doing so.

  • Do you fancy airplanes or does the destination hold greater excitement for you?

Brian – For me travel is the destination, if I could teleport I absolutely would. That being said, because I’m able to fly a lot of great Business and First Class products I don’t dread getting on the plane but if I could avoid it I would. I’ve met a lot of good friends on planes including one of my best friends and business manager, and sat next to countless celebrities but the most interesting people I find are fellow frequent flyers.

  • I suspect catching up with Madonna would rank right up there for you. Which airline you fancy most for flying?

    Cathay Pacific First Class

    Cathay Pacific First Class (Photo credit: Wikipedia)

Brian – My favourite airline is Cathay Pacific because of their First class product, which has to be the most comfortable product I’ve ever flown. Emirates first is on my to do list and I hope to experience that within the next year or so.

  • And your preferred airport would be?

Brian – Most US airports are overcrowded and uninspired but I really like the new Sky Deck at JFK that is my favourite lounge to visit in US. Internationally I love the Concord lounge at Heathrow T5 because it’s perfect for plane watching.

  • If you could improve one area at airports what would it be? (Besides wifi)

Brian – More sky lounges for plane watchers! I would also love to see more pet relief areas within the terminal since most are outside in parking garages, which doesn’t help when connecting.

  • Which is your favourite aircraft to fly on? 

Brian – I’m old school – I love the Boeing 747, I’m an upper deck kind of guy and I like the enclosed quaint feel it has.

Flying Lufthansa First Class last summer with the lie flat bed and spacious seat was definitely a highlight for me. I still haven’t tried out the 747-8 but its on my to do list.

  • From a wall street  road warrior to a professional frequent flyer (if I may say so), what tips would you give to people at large who want to travel without spending too much?

Brian – Right off the bat you should sign up for point earning credit cards and charge every expense possible on them so you can maximise the points you earn. You should also get credit cards that have bonus categories for the things you spend the most on whether it be dining, travel, groceries, etc. I recommend signing up for the the Chase Sapphire Preferred which gives 2x points on travel and dining and there is a current sign up bonus of 40,000 points when you spend $3,000 in the first 3 months.

  • All though most of your credit card tips are not applicable for the Indian market,  I still keep reading them for kicks and I remember your British Airways card tip, where 50000 miles was an upfront bonus and then you can cut up the card few months later. That was a pretty awesome offer.

            That reminds me; tell me your recommended economy, premium economy, business and first class products in the world?

Brian – Economy – I don’t know I’m 6’7 and don’t fly economy often enough to judge but I’ve heard that Emirates is pretty good

English: EVA Air 777 Elite Class cabin

EVA Air 777 Elite Class cabin (Photo credit: Wikipedia)

Premium Economy – I’ve only flown KLM Economy Comfort and really enjoyed it. Nice touch was that it was free for Delta Platinum/Diamond Medallions

Business Class – I would have to go with EVA airways because its comfortable and they serve Dom Perignon champagne

First Class – Emirates takes the cake for my First class choice. Besides the roomy seat that extends to a comfortable bed that I can actually fit in, you can take a shower on their A380.

  • Do you have a favorite city to travel?

Brian – Madrid is the place I visit the most since my best friend lives there. I love the energy, culture, food, and nightlife there – I can never get enough. I also studied abroad there in college, which is when my love for the city began.

  • Do you consult any website, guidebook etc. before and while your traveling? What’s your research for a country/city like?

Brian – Whenever I’m taking a trip to an obscure destination I like to ask my readers for recommendations because they are well traveled and I trust their opinions. I also check FlyerTalk to see if there are any relevant threads.

  • You have a huge social media presence, what role do you think social media/twitter has played in propagating Travel, and specifically award travel?

Brian – Social media/Twitter has greatly increased airline’s customer service and allowed them to be more proactive and responsive to customer complaints. In the past, customers had to submit complaints and wait weeks for a response. Now you can tweet airlines while in the airport and get issues resolved as they are happening.

(Vishal’s note:  Read this quick piece on Delta’s fantastic social media customer service effort).

  • Finally, as this is GlobeTrotters on “Twitter”, your 3 favourite twitter user accounts?

Brian – @skift – for travel industry news

@theflightdeal – for cheap flights

@NYCaviation – for breaking aviation news

 

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