Tagged: first class

GlobeTrotters on Twitter | Rick Ingersoll (Frugal Travel Guy)

GlobeTrotters on Twitter 2

Rick Ingersoll, the founder of FrugalTravelGuy explains the mission of the blog quite simply as “helping regular folks see the world at prices one can afford”. And at that very moment I knew that I had to speak to this retired mortgage banker turned global frequent flyer and pick his brains.

Since founding the blog in 2007, Rick and his entire FTG team have helped out regular folks to travel the world upfront and in style. He has also authored a handbook aptly titled “The Frugal Guy Travel Handbook”. Rick and his wife Katy have been on two “Around the World” Rick Ingersoll - The Frugal Travel Guyitineraries in either J (Business) or F (First) class, using points, miles or vouchers. He has collected over five million frequent flyer miles and currently has over 1.5 million of them. The Frugal Travel Guy blog has also been awarded the best budget travel blog over 3  years, in 2009, 2010 and 2011 by tripbase.com.

Excerpts from our chat:

  • Rick, why do you travel?

Rick – The people. We have been blessed to visit over 60 countries and met amazing people. They have made our experiences and shared their world with us. Getting on planes is a requirement to see the world. As long as we have a comfortable seat and can safely get to our destination we’re happy to get on the plane.

  • I know you enjoy and encourage people to travel in style, in the front of the aircraft. Any interesting instances while flying?

Rick – The journey is part of the experience, but our eye is on the prize at the end, the destination. Our memorable experiences have most always been at our destination. I’ve met several readers of the blog on at the airport or on a flight which is always fun. Meeting fellow travellers leads to great conversation. A few years ago I met Dave Winfield in an airport terminal and spoke about travel and our experiences. We’ve kept in touch; he’s a great guy.

  • Do you have a favourite airport?

Rick – Hilton Head and Savannah are our current home airports. Easy in and easy out makes it a plus for us.

  • Talking about airports, what addition/s you would like to see them adopt? (besides Wi-Fi)  

Rick – More quiet spaces. Airport lounges are a fantastic place to relax but in places where there are none, quiet places to read are relaxing

  • Do you have a preferred airline and a favourite aircraft?

Rick – The airline that gets me to my destination safely and comfortably. American has treated me well in the past few years, but I’ve flown just about all of them.

As far as favourite aircraft is concerned, as a big guy every bit of space helps. For those long haul flights any plane with a flat seat so I can sleep is a winner in my book

Kauai 03 007

Kauai (Photo credit: Wikipedia)

  • Which is your destination of choice?

Rick – We love the island of Kauai.  Perfect weather, beautiful scenery and wonderful people. I like to call it FTG west headquarters. Our time with family and friends that we’ve been able to share has been some of the best.

  • This is going to be right up your alley. I know how much you love to help out folks with their travel, what advise would you give to all those who want to travel the world frugally?

Rick – Write down your goals and priorities, and make them tangible. Make sure you hit one of your goals within a year. If you have good credit, use that excess good credit to make it affordable. It has worked for us for years and anyone can do this.

  • Which website, guide book etc. you refer before and while your traveling? What’s your study for a country/city like?

Rick – I talk to my friends and family that may know about the destination and always look through the forums on flyertalk. The US State department has a great site for information on foreign countries as well which I recommend

  • What role do you think social media/twitter has played in propagating Travel?

Rick – I think it has done some fantastic things for customer service with almost immediate access to people empowered to help solve problems.

  • And finally, as this is GlobeTrotters on Twitter, which are your three must follow accounts on twitter

Rick – @GlobeTrotScott, @DeltaAssist, and of course @FlyerTalk

 

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GlobeTrotters on Twitter | Devesh Agarwal (Bangalore Aviation)

GlobeTrotters on Twitter 2

When I asked Devesh what led him to start Bangalore Aviation, his answer was simply because his friends and family increasingly started coming to him for all aviation related advice and discussions, he noticed the absence of an India specific aviation blog, thus the idea of Bangalore Aviation was germinated. When your a global frequent flier with over 4 million miles against your name, all that is naturally supposed to happen.

Devesh posing Inside Boeing 787 Dreamliner Cockpit

Devesh posing inside Boeing 787 Dreamliner Cockpit

My personal view, knowing him for few years now, is that and more. I think it’s a cocktail of what he describes as well as what he doesn’t. You see Devesh loves to share his wealth of knowledge, and those who know him would describe him as a larger than life, social and jovial man who loves his food and flights. Through a blog he found just the right outlet to vent out. Other parts of the puzzle just fit in their places perfectly.

Bangalore Aviation is described by him as “By aviation enthusiasts, for aviation enthusiasts”, started on March 14, 2008, with the intent of being a “no-spin” zone of Indian aviation media.

Like many leading bloggers, managing Bangalore Aviation is not Devesh’s day job.  He is a technology product management expert and has been awarded a silver medal at the Lockheed Martin innovation competition 2010.

Devesh also has been recognized as one of the must follow aviation pros on twitter in Mashable for good measure.

Enjoy this conversation:

  • Devesh, what has been your personal motivation to travel and to fly?  

Devesh – From childhood I have loved planes, the magic of flight, the physics of flying. I also have a pair of glider pilot wings, and I just love to fly. I still remember my first flight as an eight year old boarding Air India Boeing 747 Emperor Ashoka. It is fascinating that we can travel to countries on the other side of the earth in less than 24 hours, a feat that was fraught with danger less than 60 years ago. It is a pity that air travel over the years has become less glamorous and there are many airlines in the world today, which treat passengers as “self-loading cargo”, but thankfully there are also those that do not.

  • So your not a fan of Ryan Air, I’m actually yet to meet someone who is. I believe you would be the sorts to enjoy your plane ride. Any memorable experience?

    Air hostesses for Singapore Airlines. January ...

    Singapore Girls: Also known as Devesh’s perpetual saviours (Photo credit: Wikipedia)

Devesh –  I was on the inaugural Los Angeles-Singapore non-stop A340-500 Singapore Airline flight. The inbound flight from Singapore was four hours early due to favourable winds, which meant the winds would be against us while going back. The pilots decided to take an equatorial route, which was longer than the polar route but had less opposing winds and were nearer to major airports should we need to land to re-fuel.

During another of my SIA flights between Frankfurt and JFK. About 25% of the business class seats stopped working, two passengers fell ill midway, and one in fact died from a heart attack. All this while the crew was being audited and inspected by an in-flight quality control auditor. Hats off to that crew for their performance. They were on their feet for the full eight hours and running back and forth the entire length of the B744 and not skipping a beat on their very high service levels while still attending to the passenger emergencies and seat failures.

These are just two of my long list of experiences, by Indian newspaper standards I have had more “miraculous escapes” than the proverbial cat.

  • All that makes my next question redundant, I was going to ask your favourite airline…

Devesh – Yes, it’s Singapore Airlines. The service level is simply unmatched. On a Singapore to JFK flight, my nine year old son spilt a full glass of coke on himself. My wife had forgotten to pack a change of clothes for him. The crew brought a Givenchy pajama suit they give to first class passengers, and altered the pajamas by hand stitching to fit the young boy!!!!! I have never heard of such an experience on any other airline. To top this off, my wife and children were flying, without me, and on an award business class ticket. So no FFP or revenue influences.

English: Singapore Airlines Boeing 747-400 (9V...

Singapore Airlines Boeing 747-400 (9V-SPP) in Star Alliance livery at Singapore Changi Airport. (Photo credit: Wikipedia)

  • That actually sounds quite incredible, which would be your preferred airport?

Devesh – It’s Singapore Changi of course, due to their hyper-efficient immigration, baggage delivery, and customs. Even with checked baggage, you are out of the airport within 15 minutes.

  • All right Singapore fan boy (just kidding!!), tell me about your all time favourite aircraft.

Devesh – Without a doubt, Concorde. I was very sad to see her being retired. For the first time in history we went backward in technology as there is even till today no replacement aircraft for her, and none appears to be for the next 20 years.

(Vishal’s note: Read my flashback story on the Concorde, as well as Devesh’s great piece on it.)

  • Let’s get slightly more specific now; which airline according to you has the best economy, premium economy, business and first class products?

Devesh – Best Economy – Singapore Airlines

Best Premium Economy – Cathay Pacific

Best Business Class – 1-2-1 configured Singapore Airlines beats most first class. Also the Upper Class of Virgin Atlantic and their fantastic Club House, and those ladies in red.

Best First Class – The old Pan Am Boeing 747s with the upper deck lounge. Currently, I think Emirates A380 takes the crown. Their seats are narrow compared to other airlines, but any airline that has a shower spa on board and serves Hennessy Paradis cognac (about $850 a 750ml bottle) has to take the “Over the top” crown.

  • Lets come back to airports for a second, is there any particular addition that you would like airports to adopt? (Besides Wi-Fi)

Devesh – Restaurants serving real food, not the fast food fried or ready made nonsense. I think with growing travel, appreciation for good food, and airline’s cutting back, a fine dining restaurant at airports will do well.

  • You have a successful career and run a successful website, what advise would you give to those who want to travel the world without breaking their bank balance?

Devesh – The travel itself is not expensive. Depending on where you travel the boarding and lodging is. For most I would recommend using a tour package from one of the reputable companies.

  • Is there a go-to website, guide book etc. you consult before and while your traveling? What’s your research for a country/city like?

Devesh – Apart from BangaloreAviation.com? :), I go through Lonely Planet, Frommers, but my first choice is my business colleagues and friends in the destination country/city.

  • That was a clever plug Devesh 🙂, what role do you think social media/twitter has played in propagating Travel?

Devesh – Social media has brought more world cultures to the attention of more people, and hence the desire to travel to what, ten years ago, would have been an unknown place for someone. Same goes with meeting people. Personally I have met some great people, initially online, but then also in person. You are one person where our virtual friendship has transformed in to a real one. Other friends include Shashank Nigam (Simpliflying), and others.

  • Finally, as this is GlobeTrotters on “Twitter”, your 3 must follow twitter user accounts?

Devesh – @mashable for all things social media and gadgets

@avweekrupa, @apexmary, @simpliflying – people with great insight and thoughtful tweets

@breakingnews – global developments

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GlobeTrotters on Twitter | Brian Kelly (The Points Guy)

GlobeTrotters on Twitter 2

Brian Kelly is a perfect case of perfection passion and popularity converting a Wall Street road warrior to a Miles and Points guy, more so as “The Points Guy”.Brian Kelly - The Points Guy

Before catching up with him, it was fascinating to read how a 13 year old Brian figured out to use his father’s points to take the whole family for a vacation to Grand Cayman. Equally fascinating was his transformation from a Wall Street HR Manager with a cushy job, to a Full time blogger after frequent hounding up by his family and friends first and later by the readers of his then part-time blog to help them out with their points. Boy, has that turned out well or what?

Brian’s website, ThePointsGuy turned full time in mid 2011 and now gets more than 4,00,000 unique visitors every month. Besides his own, Brian has also contributed to The New York Times, Conde’ Nast Traveler, The Los Angeles Times and The Independent. He is often invited for major travel conferences and consults regularly with top airline and hotel loyalty programs.

Excerpts from our chat:

  • Brian, what attracts you to travelling?

Brian – The main thing I love about travel is meeting new people, exploring new cities and trying different foods – all while accruing miles doing so.

  • Do you fancy airplanes or does the destination hold greater excitement for you?

Brian – For me travel is the destination, if I could teleport I absolutely would. That being said, because I’m able to fly a lot of great Business and First Class products I don’t dread getting on the plane but if I could avoid it I would. I’ve met a lot of good friends on planes including one of my best friends and business manager, and sat next to countless celebrities but the most interesting people I find are fellow frequent flyers.

  • I suspect catching up with Madonna would rank right up there for you. Which airline you fancy most for flying?

    Cathay Pacific First Class

    Cathay Pacific First Class (Photo credit: Wikipedia)

Brian – My favourite airline is Cathay Pacific because of their First class product, which has to be the most comfortable product I’ve ever flown. Emirates first is on my to do list and I hope to experience that within the next year or so.

  • And your preferred airport would be?

Brian – Most US airports are overcrowded and uninspired but I really like the new Sky Deck at JFK that is my favourite lounge to visit in US. Internationally I love the Concord lounge at Heathrow T5 because it’s perfect for plane watching.

  • If you could improve one area at airports what would it be? (Besides wifi)

Brian – More sky lounges for plane watchers! I would also love to see more pet relief areas within the terminal since most are outside in parking garages, which doesn’t help when connecting.

  • Which is your favourite aircraft to fly on? 

Brian – I’m old school – I love the Boeing 747, I’m an upper deck kind of guy and I like the enclosed quaint feel it has.

Flying Lufthansa First Class last summer with the lie flat bed and spacious seat was definitely a highlight for me. I still haven’t tried out the 747-8 but its on my to do list.

  • From a wall street  road warrior to a professional frequent flyer (if I may say so), what tips would you give to people at large who want to travel without spending too much?

Brian – Right off the bat you should sign up for point earning credit cards and charge every expense possible on them so you can maximise the points you earn. You should also get credit cards that have bonus categories for the things you spend the most on whether it be dining, travel, groceries, etc. I recommend signing up for the the Chase Sapphire Preferred which gives 2x points on travel and dining and there is a current sign up bonus of 40,000 points when you spend $3,000 in the first 3 months.

  • All though most of your credit card tips are not applicable for the Indian market,  I still keep reading them for kicks and I remember your British Airways card tip, where 50000 miles was an upfront bonus and then you can cut up the card few months later. That was a pretty awesome offer.

            That reminds me; tell me your recommended economy, premium economy, business and first class products in the world?

Brian – Economy – I don’t know I’m 6’7 and don’t fly economy often enough to judge but I’ve heard that Emirates is pretty good

English: EVA Air 777 Elite Class cabin

EVA Air 777 Elite Class cabin (Photo credit: Wikipedia)

Premium Economy – I’ve only flown KLM Economy Comfort and really enjoyed it. Nice touch was that it was free for Delta Platinum/Diamond Medallions

Business Class – I would have to go with EVA airways because its comfortable and they serve Dom Perignon champagne

First Class – Emirates takes the cake for my First class choice. Besides the roomy seat that extends to a comfortable bed that I can actually fit in, you can take a shower on their A380.

  • Do you have a favorite city to travel?

Brian – Madrid is the place I visit the most since my best friend lives there. I love the energy, culture, food, and nightlife there – I can never get enough. I also studied abroad there in college, which is when my love for the city began.

  • Do you consult any website, guidebook etc. before and while your traveling? What’s your research for a country/city like?

Brian – Whenever I’m taking a trip to an obscure destination I like to ask my readers for recommendations because they are well traveled and I trust their opinions. I also check FlyerTalk to see if there are any relevant threads.

  • You have a huge social media presence, what role do you think social media/twitter has played in propagating Travel, and specifically award travel?

Brian – Social media/Twitter has greatly increased airline’s customer service and allowed them to be more proactive and responsive to customer complaints. In the past, customers had to submit complaints and wait weeks for a response. Now you can tweet airlines while in the airport and get issues resolved as they are happening.

(Vishal’s note:  Read this quick piece on Delta’s fantastic social media customer service effort).

  • Finally, as this is GlobeTrotters on “Twitter”, your 3 favourite twitter user accounts?

Brian – @skift – for travel industry news

@theflightdeal – for cheap flights

@NYCaviation – for breaking aviation news

 

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