Tagged: Economy class

Review: Vistara A320 New Delhi to Mumbai (Economy)

I have been excited for Vistara since the day it was announced as a TATA-SIA combine airline. Like most avid flyers in the country, the sad demise of Kingfisher had left a gaping hole at the premium end of the market and Vistara promised to fill that and how.

Related: Is Vistara’s Premium Economy worth it?

I was eager to the inaugural flight on 9th of January, but my birthday on the same day would have made me miss the opportunity. So on 1st of January 2015 I finally decided to do the next best thing; Fly Vistara on its first full day of operations, on 10th January, and even fly a return segment on premium economy to understand the product differentiation from a passenger’s PoV better.

My Vistara Booking & Online Check-in Experience

In the first few hours of 2015, I decided to log in to Vistara’s booking engine and book a return ticket to Mumbai, on 10th January. The itinerary was:

DEL-BOM at 0725 hours, on UK943 in Economy, and

BOM-DEL at 1745 hours, on UK996 in Premium Economy

I was able to snag a super saver in the DEL-BOM segment, but after couple of mis-attempts, the seats got blocked and I decided to call the Vistara helpline for booking. The agent sounded eager to help but wasn’t able to un-block the super seats even after I explained him the entire situation. I decided to hang up and try again in the morning. The next morning, I went online and lo & behold, those super saver seats were back. Again, Vistara’s booking engine couldn’t process my transaction (my CC was working perfectly on other websites) so I decided to call the helpline again before the other remaining seat also got blocked or bought.

The agent was different this time but equally clueless. I understand that Vistara was just getting off the blocks but having untrained agents on the phone, who weren’t able to understand a simple situation, struck me as strange. After many minutes of back and forth, and couple of conversations with his colleagues, he finally booked the exact seats I wanted, in the fare class I was looking for. and I successfully used the same credit card on the IVR booking. Phew!!!

If my @airvistara experience will be anything like my booking experience, I’m going to be seriously underwhelmed. Poor initial impressions.

— Vishal Mehra (@SimpliVishal) January 1, 2015

 

Exactly 48 hours before my flight, accurate to the minute, I received an email for Vistara, telling me that the check-in for my flight was now open, and I’m welcome to select my seat and a special meal, if required. The airvistara.com link on that email strangely took me to a parked domain, airlinesite.com and not Vistara’s own site or check-in page.

Vistara check-in email, and the spammy link.

Vistara check-in email, and the spammy link.

Common sense would tell you that the person responsible for execution of such emails forgot to change the placeholder (thus airline site dot com). For a “premium” and yet-to-be-launched airline, in a crowded low-margin industry, this was a shocking and glaring error.

To say, I had a rocky start to my Vistara experience, would be quite appropriate. Not the “New Feeling” I was promised certainly.

Vistara 943

New Delhi IGI, Terminal 3 (DEL) – Chhatrapati Shivaji International Airport, Terminal 2 (BOM)

Saturday, January 10th

Departure: 07:22 hours (3 minutes early)

Arrival: 09:25 hours (15 minutes early)

Aircraft: Airbus A320

Seat: 14A

Waking up at 5 am on cold Saturday morning, only so I could experience what Vistara had to offer, made me wonder if I was bordering on madness. Nonetheless, as I made my way to the airport, the first positive sign came from the skies. Delhi is infamous for fog disrupting aircraft movement in winters and this seemed like a clear day so far. I reached the airport at 0635 hours and proceeded to the empty check-in counters of Vistara. Everybody offered warm smiles and were quick to help out. There were newspapers on the desk, but no chocolates, unlike the opening day 🙂

Vistara check-in counters at Delhi T3

Vistara check-in counters at Delhi T3

Not many people fly on Saturday mornings and that was visible in the Security hold area as well. It took me just 5 minutes to clear it as I made my way to the gate. I was hungry and looking at flight boards, Vistara 943 had no “Last call” signs, so I made a quick hop to the American Express Platinum Lounge. After a round of early morning muffins and cakes, I made my way to the gate, and was there by 06:55 hours. Boarding was yet to start and passengers were hanging around the beautifully decorate gate area.

Vistara Gate - Delhi T3

Vistara Gate – Delhi T3

At exactly 0700 hours, boarding started with a call to Business class passengers, and those travelling with infants, young children. There was no special announcement for premium economy passengers and boarding was resumed with row-wise calls. As I made my way to the aero bridge, I spotted the aircraft connected to the bridge.

Vistara VT-TTB at Gate 37 Delhi T3

Vistara VT-TTB at Gate 37 Delhi T3

Passengers were welcomed by three flight attendants upon boarding. As I made my way to my cattle class seat, I was able to snag couple of pictures in the Business class section, where the seats looked comfortable with pillows and leg support in tow, and Premium Economy section, which looked like Economy, with additional seat pitch. I’ll be reviewing that in my return leg.

Vistara A320 Business class seats

Vistara A320 Business class seats

Vistara A320 Premium Economy seats

Vistara A320 Premium Economy seats

I was seated by the wing, on seat 14A . My first impressions of the seat were positive as it looked good, and despite being a slimline seat, looked sufficiently comfortable for a 2 hour flight. All Vistara seats are upholstered in leather.

Vistara Economy class seats

Vistara Economy class seats

As I settled down, the first observation was complete lack of any IFE (In-flight Entertainment) on the aircraft. Not just in economy, but also no IFE in Premium Economy or Business Class. For an airline, which has been built on the USP of a Premium product, offering above and beyond what other existing airlines are offering, with the tagline “Fly the New Feeling“, this seemed like a glaring absence.

Nobody knows if Vistara will offer streaming entertainment on PEDs later, but for now this is quite shocking to me at least. For the record, some of Air India’s A320s have personal seat back IFE, and as Jet Airways also deputes some of its A330s to domestic trunk routes, they also offer personal seat back entertainment.

Vistara Economy - No seat back IFE

Vistara Economy – No seat back IFE

The economy class offers 30 inches of seat pitch, like all other operators and I found the legroom sufficient. I also took a liking to the extra shiny chrome seat belt buckles, they were surely a new feeling as compared to other airlines, which offer them in matte finish 🙂

Vistara Economy Legroom

Vistara Economy Legroom

Vistara shiny chrome seat belts

Vistara’s shiny new seat belts

All the seats also offer a nifty coat hook tag, which I thought was a nice touch, and especially useful in winter months.

Vistara Economy - Personal seat coat hook

Vistara Economy – Personal seat coat hook

The cabin service for economy was started with a bottle of water. The captain soon came on the PA to welcome us aboard, informed us of the flight duration and the expected weather conditions in Mumbai. The seat back also had an english newspaper, safety card and a copy of Vistara magazine.

Vistara economy - Water bottle

Vistara economy – Water bottle

We started pushing back at 07:22 hours and the cabin manager, Shelly, welcomed all the passengers again.

Vistara - View over wing from seat 14a

Vistara – View over wing from seat 14A

As we were pushing back, I got curious and decided to check the flight loads. Looked pretty empty to me, with about 35% occupancy across the cabins. Probably the Saturday early morning effect I mentioned earlier.

Vistara Economy cabin - mostly empty

Vistara Economy cabin – mostly empty

Did I mention that the middle seat in my row was empty? In fact barring just one row, everybody in the aircraft seemed to have an empty middle seat. Oh the joys!

We took of at 07:36 hours and as we ascended above the foggy conditions of Delhi, the view above the clouds, with a bright sun made up for the lack of IFE.

Vistara 890 - Delhi take off views

Vistara 943 – Delhi take off views

Eight minutes into the flight, the attendants segregated the cabins and the meal service was started at exactly 07:59 hours, about 23 minutes in. We were offered two options between the Paneer Tikka/Uttapam (Vegetarian) combo and Masala akuri on an English muffin, with Chicken nuggets. I chose the latter.

The breakfast was served in a box,a long with fresh fruits, a bun, curd, butter, mixed jam and the choice of Main. Cutlery was plastic, and I must mention that at no point in the flight I was addressed with my name, as some passengers experienced on the inaugural flight. I don’t know if that was a limited practice, only to impress the first lot.

Vistara Economy Box Breakfast

Vistara Economy Breakfast Box

I personally feel that serving any fried food on a flight, on any flight, is always most tricky. It usually is never crisp, like it is intended to be, and most often gets soggy, like the way I got it. The Akuri was slightly confusing at first but after first few spoons, grew on to me. I liked the flavours. It had, what seemed to me, a mixture of scrambled eggs, pulses and fine tomatoes. The Flight attendants were unable to explain the dish to me. Overall, I appreciate the difference brought in to the usual staid catering in domestic flights.

However, if you have read my last reviews, especially of the Jet flight to Jammu, I always have serious reservations about the condiments offered in airline food. The butter offered to us was Amul and perfectly satisfactory. But the mixed jam, although FSSAI certified, wasn’t of a reputable brand, and I chose to completely avoid it.

Vistara Economy - Mixed jam

Vistara Economy – Mixed jam

Post meal, we were offered tea/coffee, but as usual I respectfully declined it. Unlike the inaugural flights, we weren’t offered any dessert/premium ice cream. By this time I decided to browse the magazine and found it well designed, with couple of interesting pieces about the history of Tata Group in Aviation, as well as how SIA got its wings.

Vistara Magazine

Vistara Magazine

I had about 15 minutes of shuteye, before our descent into Mumbai started at 08:45 hours. I found the crew professional and courteous. Sheena and Divya, who were serving my part of the cabin did a very good job. We touched down in Mumbai at 09:14 hours. The Captain came on PA to thank us again, and informed us about the sunny weather of Mumbai at 22 degrees. Because Vistara’s home at Mumbai is the brand new Terminal 2, it took us a while to reach the gate.

Mumbai Terminal 2 ATC

Mumbai Terminal 2 ATC

On the way to the gate, two of Vistara’s industry friends were remotely parked, and gave us an earful as we went past them 😉

Indigo and Jet Airways at Mumbai Airport

Indigo and Jet Airways at Mumbai Airport

We also taxied past the Cargo terminal and I was able to spot Etihad and FedEx aircraft.

Etihad Cargo and FedEx at Mumbai Cargo Terminal

Etihad Cargo and FedEx at Mumbai Cargo Terminal

Passengers were also told about their baggage on the conveyor belt #2 before de-boarding, which I thought was again a nice and helpful touch.

Vistara A320 at Mumbai T2 Gate

Vistara A320 at Mumbai T2 Gate

Mumbai T2 Arrival Hall - Baggage claim

Mumbai T2 Arrival Hall – Baggage claim

How would I rate my Vistara Economy experience? Frankly nothing too special to write home about, especially considering Jet Airways & Air India won’t let Vistara walk all over them in terms of passenger experience. If priced & scheduled right, I would definitely consider being on a Vistara flight again.

But hang on for the final word, as I write about my Vistara Premium Economy experience very soon.

 

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Review: Turkish Airlines A330-300 Istanbul to New Delhi

Turkish Airlines A330 - Istanbul gate

Turkish Airlines A330 – Istanbul Airport

It was hard to come out of that traveller heaven also known as Turkish Airlines Lounge, at Istanbul but the prospect of missing flight back home wasn’t so attractive either. It was a 13 minute walk from the lounge, through the maze of Istanbul’s Duty free shops to our Gate. At the gate, the scenes were pretty chaotic with no proper queues in-sight, but we were able to dodge it and the friendly agent at the gate counter helped us through quickly.

Related Trip Reviews: Tripping through Scandinavia

Train on a Ferry!

Turkish Airlines A330-300 New Delhi to Istanbul

Turkish Airlines A320-200 Istanbul to Zurich

SAS Business Lounge, Stockholm Arlanda

Turkish Airlines A321-200 Stockholm to Istanbul

 

Turkish Airlines 716

Istanbul Ataturk (IST) – New Delhi (DEL)

Sunday, July 27th

Departure: 20:06 hours (11 minutes late)

Arrival: 04:35 hours (+1 day) local time (15 minutes late)

Aircraft: Airbus A330-300

Seat: 6A

The crew greeted us warmly as we boarded the aircraft. My folks turned left and I went…  to the right. I was able to secure seat 6A on the phone with the Turkish Airlines customer service. It is certainly not Business Class but it probably is the best Economy seat in the cabin. The 2-4-2 cabin layout is a big positive and the ample leg room takes this economy seat a notch above the rest of the cabin, though some folks may find the proximity to the lavatory bit bothersome.

Turkish Airlines A330-300 Economy Seating

Turkish Airlines A330-300 Economy Cabin and Seating

Turkish Airlines A330 - Economy bulkhead Legroom

Turkish Airlines A330 – Economy bulkhead Legroom

There was a slight delay in departure, though I made good use of our extended ground time in Istanbul. The aircraft scenery out of the window was beautiful, not as scenic as a Turkish evening by the Marmara sea, but the Jets around were soothing to the #AvGeek eyes.

Turkish Airlines Aircraft at Istanbul airport ramp

Turkish Airlines Aircraft at Istanbul airport ramp

Pushback started 11 minutes behind schedule and it was a very busy time at Istanbul Ataturk Airport to say the least. I could see a long queue of Planes ahead of us, waiting to jet-off.

Istanbul Airport Ramp

Istanbul Airport Ramp

Istanbul Airport - Take off Queue

Istanbul Airport – Take off Queue

Turkish Airlines A330 - Nose Cam

Turkish Airlines A330 – Nose Cam

Heavy incoming and outgoing traffic at the airport meant plenty of opportunities to put my photography skills to test and for my aviation imagery database to increase. Somehow clicking aircraft pictures always gives me a different kind of high.

Istanbul Airport Runway - Aircraft

Istanbul Airport Runway – Aircraft

One of the disappointing aspects during this delay was no incoming information from the cockpit or the cabin crew, although I could see the “reasons” in front, I doubt if all passengers were able to figure that out. We finally rotated into Turkish skies around 2030 hours local time, the views of the city and the sea were terrific.

Turkish Airlines A330 - Istanbul Aerial View

Turkish Airlines A330 – Istanbul Aerial View

After only about 9 minutes the crew was back in action and serving “Turkish delights”, a local savory which I never seem to get enough of. and Rightfully so.

Turkish Airlines Delight

Turkish Airlines Delight

Another 9 minutes later, a crew member came by my seat to give the Economy travel kit. It consists of a pair of socks, earbuds and an eye patch. For an economy cabin, this is a pretty decent offering.

Turkish Airlines Economy Amenity Kit

Turkish Airlines Economy Amenity Kit

Another 8 minutes passed before we were handed out our Dinner menus. For Turkish Airlines to do this is indeed very thoughtful, even on a medium haul five hour and forty minutes flight. The planning for these services seemed done to the T. As a traveler, I appreciate this more because being a red-eye flight I would want the “mandatories” to be done as soon as possible to get some rest before an early morning arrival in New Delhi. Of course it also helps the crew in their time/work management as well, So its a win-win.

Turkish Airlines A330 - Economy Class Dinner menu

Turkish Airlines A330 – Economy Class Dinner menu

Dinner service started another 30 minutes after the menu distribution and I ordered a Grilled Chicken Breast from the menu, which was the only non-vegetarian choice. It was served along with sautéed vegetables and some potato purée. The selection and its presentation were very average and the taste left me un-satisfied, unfortunately I misplaced meal pictures to share here. Chana Salad and Breads were served as well but what I really liked was the Mango Panna Cotta dessert, besides the Efes Beer 🙂

The vegetarians on the flight had two options between Aloo-Gobhi and Channa Colaw Paneer as their main, and from my conversations with fellow passengers, they certainly were the better tasting dishes.

The crew were friendly and attentive throughout the flight though I had to request twice for lights to be dimmed after the meal service. Every body seemed ready for their quick naps but I guess nobody in the cabin crew thought of turning the lights down 🙂

The final service for the flight was done 3 hours into the flight and about 2:30 hours before landing as everybody was given a small bottle of water. I don’t know if the crew was waiting for this only to dim lights as they were turned down after this round. Our scheduled arrival into Indira Gandhi International Airport Terminal 3 in New Delhi was 04:20 hours, and we touched down with a slight delay of 15 minutes. The Long taxi from the runway to the gate meant we could only alight after another 25 minutes, marking a happy end to my trip through Scandinavia and Northern Europe.

 

 

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Review: Turkish Airlines A321-200 Stockholm to Istanbul

As we exited the SAS Business Lounge, there were still 15 minutes to go before the scheduled boarding start of our flight to Istanbul. I figured that even considering the long walk to the gate, we would do just fine. Stockholm Arlanda has passport control counters just before international gates, which should not have been a problem per say, but when you have just one agent manning an entire plane load of mostly non-EU citizens, that is a big problem indeed.

Stockholm Arlanda Airport - Passport Control Que

Stockholm Arlanda Airport – Passport Control Queue

 

Related Trip Reviews: Tripping through Scandinavia

Train on a Ferry!

Turkish Airlines A330-300 New Delhi to Istanbul

Turkish Airlines A320-200 Istanbul to Zurich

SAS Business Lounge, Stockholm Arlanda

Seeing the way our queue was moving, I decided to make a quick run to the famous Swedish hamburger chain, MAX. Now, if you know me, you know I love my hamburgers and I love trying out all of them, so I was pretty certain of letting this opportunity go. After asking airport staff, I was finally able to track a MAX & ordered a classic takeaway meal for myself.

Stockholm Arlanda - Max Restaurant

Stockholm Arlanda – Max Restaurant

I ran back across the terminal to find my family and some other passengers in a new side-queue that ultimately was merging, into the original queue itself, started after last calls of our TK1794 flight by the Turkish Airlines staff themselves. Oh crap! Another surprising element to this entire mis-management was absence of any dedicated section for passengers travelling in business. Ultimately after lots of hustle, and nasty stares, we made through the mess and were one of the last ones to board the aircraft. This experience at Arlanda was probably one of the least convenient bits of our entire Scandinavian trip and something the airport management definitely needs to re-think.

Turkish Airlines 1794

Stockholm Arlanda (STO) – Istanbul Ataturk (IST)

Sunday, July 27th

Departure: 1152 hours (7 minutes late)

Arrival: 1604 hours local time (6 minutes before time)

Aircraft: Airbus A321-200

Seat: 10A

We were among the last group of passengers to board the aircraft. The business class consisted of the traditional 2-2 layout, with approximately 50% occupancy in the front. Interestingly, it had no seat-back IFE, rather passengers were supposed to get their screen out of arm rests, which I always find more tedious and inconvenient for many reasons. I also found most seats in business class were clearly worn out and in quick need of a thorough makeover. There were tears and smudges across the cabin seats. I moved to my seat 10A, in the bulkhead row. Who doesn’t like extra legroom, right?

Economy had much better loads on this flight with occupancy of almost 80%. The legroom for a short haul flight was perfectly acceptable although I missed having a footrest on this aircraft, which was on our flight from Istanbul to Zurich. That could also be due to the fact that I was in Bulkhead row of course.

Turkish Airlines A321 - Economy Legroom

Turkish Airlines A321 – Economy Legroom

Our scheduled departure was at 1145 hours, but we started pushing back around 1152 hours, which I thought was pretty acceptable considering the mess at the Passport control. Soon we lined up and were up and airborne by 1201 hours. The view from the window looked serene and peaceful, perfectly matching with my overall view of Scandinavia.

Taking off - Stockholm Arlanda

Taking off – Stockholm Arlanda

Unlike Business, all economy seats featured seat-back IFE. I’m a firm believer of looking out of the window for the perfect IFE, but for whatever its worth, I do enjoy my constant dose of moving map. Based on my little interactions with the IFE system, I found it to be having a good enough mix of entertainment across the board. However, one of the weird things was which got my attention were various cracks near the bottom right of the screen, where the USB port should have been. This was consistent across the cabin, wonder why!

Another thing I want to note here is almost a complete lack of English language on the map screen, which mentioned outside temperature, ground speed, estimate time to arrival etc. Of course Guesstimates started working pretty well after a while, but being an international airline, Turkish Airlines should have sorted this silly issue a long time ago.

Turkish Airlines A321 - Economy IFE Screen

Turkish Airlines A321 – Economy IFE Screen

Service on all our Turkish Airlines flight was perfectly efficient without being overbearing and this flight was no different. Within seven minutes of being airborne, the crew started servicing the legendary Turkish delight. Have I mentioned in the past that I can never get enough of that terrific treat? Lunch menus were distributed in the cabin after 5 minutes, always a good touch rather than making the cabin crew utter names of dishes and explain them at every seat.

Turkish Airlines A321 Lunch Menu

Turkish Airlines A321 Lunch Menu

For this flight, I chose to order “Billur Kebap” as my main selection, accompanied by a cold can of Efes Beer. Lunch was served an hour into the flight, and my tray came with Smoked Salmon, Warm Bread (served in the second meal round), cheese cake, crackers, cheese and some butter. Thanks to my Max hamburger meal earlier I wasn’t really hungry, which also meant I could judge the taste of the food objectively, without getting lost in my hunger emotions.

Turkish Airlines A321 - Economy Lunch Meal

Turkish Airlines A321 – Economy Lunch Meal

As I have said before, I appreciate Turkish Airline cutlery in Economy class, which is faux-steel, but not cheap like regular plastic. I enjoyed my meal, even though the presentation wasn’t of the highest quality. The chicken was tasty, the salmon was well smoked and prepared, and so was the cheesecake.

The crew served Tea/Coffee post meal, which was of little interest to me. I used that time for some shut-eye before our descent into Istanbul started.

Turkish Airlines A321 - Landing at Istanbul

Turkish Airlines A321 – Landing at Istanbul

We landed at Istanbul Ataturk Airport around 1604 hours local time, and parked remotely at our stand by 1614 hours.

Turkish Airlines A321 at Istanbul

Turkish Airlines A321, Remote Parking at Istanbul

The cabin crew on our flight was respectful and courteous and I thought they were attentive to passenger needs. We got into our Turkish Airlines bus to enter the terminal and the driver drove the bus like his a$$ was on fire. I frankly thought his driving skills were unacceptable for an European airline, which may or may not have been borderline acceptable in South Asia. We entered the terminal around 1629 hours and I immediately realised I had left one of my shopping bags in the aircraft overhead bin. The customer service teams in Istanbul airport were clueless how to retrieve it and after spending 25 minutes on it, I decided to let it go.

Turkish Airlines Business Class Lounge at Istanbul

Turkish Airlines Business Class Lounge at Istanbul

And decided to take the refuge of Turkish Airlines Lounge at Istanbul, before my flight home to New Delhi in roughly three hours. There’s no review of the lounge on this blog, as there are plenty of detailed reviews for this excellent lounge already, which has now become even better with an addition of a lower floor and more space.

 

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Review: Turkish Airlines A320-200 Istanbul to Zurich

After a quick pit stop at the Turkish CIP Business Class Lounge, we headed to our gate. As is the case, when traveling with family, it was last call when we reached our gate, 504, to be bussed on to the aircraft. I picked up couple of English newspapers on the gate for my reading later on. Personally I won’t mind a remote stand boarding as it affords one the opportunity of checking out other aircraft on the tarmac.

Related Trip Posts:  Tripping through Scandinavia: Introduction

Turkish Airlines A330-300 New Delhi to Istanbul

Train on a Ferry!

SAS Business Lounge, Stockholm Arlanda

Turkish Airlines A321-200 Stockholm to Istanbul

 

Turkish Airlines 1913

Istanbul Ataturk (IST) – Zurich Kloten Airport (ZUR)

Saturday, July 12th

Departure: 1147 hrs (2 minutes late)

Arrival: 1340 hrs local time (on time)

Aircraft: Airbus A320-200

Seat: 6E

Turkish Airlines A320-200, parked remotely at IST

Turkish Airlines A320-200, parked remotely at IST

But traveling with family is a different ball game altogether. It’s hugely inconvenient and considering the fact it was merely 90 minutes of connection, surprising too.

Turkish Airlines A319 at Istanbul Airport

Turkish Airlines A319 at Istanbul Airport

The cabin crew welcomed us on-board cheerfully and as is the norm these days in Intra-Europe flying, the Business Class was the usual row of seats, with a blocked middle seat. I headed back to my seat in the Economy cabin. The first impressions of the leather-clad seat were positive. It had a comfortable width and enough legroom for a short haul flight.

Turkish Airlines A320-200 Legroom and Footrest

Turkish Airlines A320-200 Legroom and Footrest

We had the flexible seat configuration divider a row ahead of us, and none of the seats featured personal IFE. There was however a large overheard screen that had the moving map, along with some other entertainment programme in-between.

Turkish Airlines A320-200 overhead screen

Turkish Airlines A320-200 overhead screen

We started out push back from the gate at 1147 hrs, 2 minutes behind schedule. At this time, the entire cabin was served Turkish delight sweets. Can never get enough of that delicious savoury. On our way to the runway, I witnessed some interesting aircraft, ones I don’t see often in my part of the world.

Azerbaijan Airlines at Istanbul

Azerbaijan Airlines at Istanbul

There was an un-painted aircraft parked, which probably belonged to Turkish Airlines only

Unidentified aircraft at Ataturk Istanbul Airport

Unidentified aircraft at Ataturk Istanbul Airport

And of course plenty of Turkish Airlines aircraft, in proper livery.

Turkish Airlines Aircrafts at Istanbul Airport

After taxing for about 17 minutes, we were third in the takeoff line and soon we were zooming across the runway, and airborne exactly at 1205 hours. Istanbul always offers great views during ascent and this occasion was no different.

Istanbul Aerial View during Takeoff

Istanbul city view, taking off from Airport

Our cabin crew got into action soon after take off and menus were distributed within 5 minutes. I thought that was a great touch by Turkish Airlines, considering it was a short haul, two and half hours flight. Earphones were also offered but I chose to skip them.

Turkish Airlines A320 Economy Lunch Menu

Turkish Airlines A320 Economy Lunch Menu

After another 20 minutes, meal service for this flight began. In my main selection, I went with Chicken Skewer with Arabic spice, along with sauteed leaf spinach and rice. Smoked Salmon and Vanilla Panna Cotta were the accompaniments, as well as hot bread. For my drink, I of course went with a can of Efes.

Turkish Airlines A320 Economy Lunch Meal

Turkish Airlines A320 Economy Lunch Meal

I must also point out that the cutlery which Turkish Airlines gives is this faux steel, which is not as down-market as plastic offered on many international airlines, and not proper steel cutlery as well. It is pretty reliable for stand-alone meals, without making an economy class passenger feel miserable about their food.

I started with warm bread and butter. Call it whatever you may wish but there is something special always about having hot bread with butter. It’s an unbeatable combination, which is always satisfying for the soul. I’m a simpleton like that. The salmon was also done well, where as I left the cheese and cracker combination untouched in the tray.

The catering for all Turkish Airlines flights is done by the renowned Austrian company Do & Co. My chicken and rice were lovely as well, with the right amount of spice and taste, but then…

I FOUND A STRAND OF HAIR IN MY RICE

Hair strand in Turkish Airlines economy meal

Hair strand in Turkish Airlines economy meal

To say I was mortified, would be putting it just right. After clicking this picture, I called one of the flight attendants and showed her my meal. She was profusely apologetic and took away my meal tray. The flight chef came over after few minutes, apologised and offered me lamb chops or anything else I wanted from business class menu. I politely refused and accepted their apologies. The head flight attendant also came by my seat and I requested her to have a word with their catering team later on. She nodded and promised to look into the matter.

There was of course Vanilla Panna Cotta and I gladly gobbled it up. For an in-flight dessert, it was quite well done. As I finished my dessert, one of the flight attendant brought me a platter of fruits, presumably for the hair-mess earlier.

Fruit platter on Turkish Airlines

Fruit platter on Turkish Airlines

It was insisted that I accept this small gesture and I accepted it after thanking her. Some industry folks I had a chat with later advised me to “make a big deal” out of the hair issue and write to the management but I was quite convinced it was a one-off issue which should be left to them to investigate and correct. I could see in the crew’s body language that they were genuinely apologetic about the goof-up and that was enough for me to let it go.

45 minutes before arrival, the cabin was offered a round of coffee/tea as well.

My favourite thing about landing at any of the swiss ports always is the heavenly views they bring just before landing.

Zurich aerial view

Zurich aerial view

We touched down smoothly on time at Zurich Kloten Airport and exited runway quickly to our gate, and I was glad to come across couple of beauties during this time.

KLM Embraer 190 at Zurich Kloten Airport

KLM Embraer 190 at Zurich Kloten Airport

Thai Airways A340-600 at Zurich Airport

Thai Airways A340-600 at Zurich Airport

Within 5 minutes of de-boarding the aircraft, we were in the Zurich AirportMetro, transferring on to the main terminal, and in the process of receiving kisses from Heidi, and Moos from Swiss cows. Scroll down for more info on that 😉

Zurich Airport Train Tunnel

Zurich Airport Train Tunnel

 

 

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Review: Turkish Airlines A330-300 New Delhi to Istanbul

You may want to read the introduction for this trip report, Tripping through Scandinavia.

Turkish Airlines A330-300 at Delhi International Airport. Photo Credit: JetPhotos.net

Turkish Airlines A330-300 at Delhi International Airport. Photo Credit: JetPhotos.net

We reached the Delhi Airport around 3:30 am, considering I was with my parents and did not want to rush them in the end. The economy counters had about 15-20 people waiting in queues whereas Business Class counters looked relatively empty. There were two counters and both of them had passenger’s checking-in. After about five minutes of wait we were attended at the counter. I requested the agent to credit our miles to JetPrivelege (Contributing to my target of next summer’s European holiday on award business class seats). Check-in process was smooth and we were all checked in to Zurich, through Istanbul. My folks were also handed their Plaza Premium lounge passes.

Security and Immigration took another 15 minutes, mainly because the Immigration officer decided to tell us the advantages of traveling to Andaman & Nicobar Islands over Switzerland for a holiday. I actually appreciated his passion for domestic tourism and promised him that we will certainly consider for the next family trip. I escorted my parents to the lounge upstairs and then came back down to the Delhi Daredevils Sports Bar. After all, where else would you get a full buffet meal and drinks for Rs.2? All thanks to my Visa Signature card.

 

Turkish Airlines 717

New Delhi (DEL) – Istanbul Ataturk (IST)

Saturday, July 12th

Departure: 0608 hrs (3 minutes late)

Arrival: 1003 hrs local time (22 minutes earlier)

Aircraft: Airbus A330-300

Seat: 6D

We arrived the boarding gate around 5:15 am and boarded the aircraft pretty soon after that. Turkish, English and Financial papers were placed on a cart just before aircraft entry and I picked couple of them. The cabin crew greeted us warmly, my parents were shown to the left and I turned right for economy “cattle” class. I was sitting in 6D, the very first bulkhead middle row.

Turkish Airlines A330 Economy Seat

Turkish Airlines A330 Economy Seat

 

There was plenty of leg space, but I was wishing for an empty next seat, which eventually turned out to be exactly that. I absolutely love the 2-4-2 seating configuration, especially if sitting next to the window seat. Even though I was in the middle row for this flight,  I wasn’t complaining. The flight was 75-80% full in economy class. The view on the left looked something like this.

Turkmenistan Airlines Boeing 737-700

Turkmenistan Airlines Boeing 737-700

 

Besides the proximity to Lavatory and resulting commotion all the time, my other gripe with Bulkhead seats is placement of the IFE screen inside arm rests, which makes it inconvenient besides reducing the seat width slightly. I guess nobody has found a better solution yet so I’ll shut my rant now.

Our flight started pushing back from the gate at exactly 0600 hrs and we were up and away within the next 8 odd minutes. Climb was smooth and soon seat belts signs were off. I also got to know that Turkish Airlines CEO, Mr. Temel Kotil was on the flight. He was in New Delhi for Air India’s induction into Star Alliance the day before and was on his way back to Istanbul.

The first service was the delicious serving of Turkish Delight. Can one ever get enough of it?

Turkish Airlines - Turkish Delight

Turkish Airlines – Turkish Delight

The meal service started with pre-booked special requests. I had requested an Indian vegetarian meal for my parents and they weren’t impressed with their South Indian upma meal, as I got to know later. Economy passengers were given couple of menus for breakfast, which I thought was a nice touch by Turkish Airlines.

Turkish Airlines Breakfast Menu (Economy)

Turkish Airlines Breakfast Menu (Economy)

 

I went with Turkey and Kasar Cheese Toast along with “No.1 Mediterranean Beer” Efes. I loved the crunch of the Borek and thought it was well made. I pretty much skipped most of the other items as they just did not appeal to me.

Turkish Airlines Economy Breakfast Meal

Turkish Airlines Economy Breakfast Meal

 

There was a round of Coffee/Tea and I politely declined the offer. After the meal, I thought of getting some shut eye and was about to press the call button for an eye patch when the attendant handed me an amenity kit pouch.

Turkish Airlines Economy Amenity Kit

Turkish Airlines Economy Amenity Kit

 

It had a pair of socks, an eye patch and some ear plugs. Not bad, TK! I treated that, as a sign that even god wanted me to have some rest. How wrong did that turn out to be? After 40 minutes of battling with various sleeping positions I gave up and thought of visiting my parents in the front, make them feel guilty how their son was cringing in the back while they lay comfortably on their flat beds, etc. Expectedly, the seat was actually quite nice and had a foot rest just below the IFE screen, which doubled up nicely as a temporary settee. While they were telling me how uninspiring their economy class upma vegetarian dish was, I started noticing the upkeep of business class cabin.

Turkish Airlines A330 - Torn Business Class Seat

Turkish Airlines A330 – Torn Business Class Seat

 

The fabric of the seat was completely torn from the seat and there were other elements of the seat, which were asking for attention. For an airline, which prides itself as Europe’s Best Airline, this was mighty underwhelming. While going back to my seat I requested the cabin attendant to please serve some vegetarian snacks to my parents, as they were quite hungry. I must add that all cabin attendants during this flight were warm, efficient and looked keen to help out. I was promised that she would look after them well. Later on I was told by my parents that they were served vegetable samosas by the In-Flight chef, which were quite delicious.

About eighty minutes before arrival, the second service of the flight was started, where economy passengers were given a choice between a cheese sandwich or a cherry cake.

Turkish Airlines Economy Snack Options

Turkish Airlines Economy Snack Options

 

If your answer was both, I’m happy to tell you, you were absolutely correct. The sandwich was just above average but I was happy with the cherry cake. It was just the right amount of sweet and tangy for me. I gulped both of them down with a small glass of Apple juice. Other options in beverages included tomato juice, orange juice, regular and diet sodas.

At no point during this flight I bothered with the IFE screen, and taking it out of the armrest. An initial overview told me it had enough content for a 6 hour flight, though definitely not for a 8-10 hour route. Usually I’m happy with the Live Route Map, and the big screen on Bulkhead exactly in front of me kept me busy.

On our final approach to Istanbul Ataturk Airport, the captain activated the bottom fuselage camera and he was thoughtful enough to turn it to the nose camera for fantastic views as we descended on the runway.

Turkish Airlines A330 Nose Camera - Istanbul Airport

Turkish Airlines A330 Nose Camera – Istanbul Airport

 

The landing was smooth and after about 8 minutes of taxi we arrived at our gate. The first flight of my trip was comfortable and efficient. The cabin crew was nice (presence of CEO on the flight?) and the food options were reasonable for a medium haul flight. Now it was time for me to do a quick hop to the Turkish Lounge, before catching my connecting flight to Zurich in 100 minutes.

Have you flown with Turkish before to Istanbul? What has been your experience?

 

Related Trip Posts:  Tripping through Scandinavia: Introduction

Train on a Ferry!

Turkish Airlines A320-200 Istanbul to Zurich

SAS Business Lounge, Stockholm Arlanda

Turkish Airlines A321-200 Stockholm to Istanbul

 

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GlobeTrotters on Twitter | Rick Ingersoll (Frugal Travel Guy)

GlobeTrotters on Twitter 2

Rick Ingersoll, the founder of FrugalTravelGuy explains the mission of the blog quite simply as “helping regular folks see the world at prices one can afford”. And at that very moment I knew that I had to speak to this retired mortgage banker turned global frequent flyer and pick his brains.

Since founding the blog in 2007, Rick and his entire FTG team have helped out regular folks to travel the world upfront and in style. He has also authored a handbook aptly titled “The Frugal Guy Travel Handbook”. Rick and his wife Katy have been on two “Around the World” Rick Ingersoll - The Frugal Travel Guyitineraries in either J (Business) or F (First) class, using points, miles or vouchers. He has collected over five million frequent flyer miles and currently has over 1.5 million of them. The Frugal Travel Guy blog has also been awarded the best budget travel blog over 3  years, in 2009, 2010 and 2011 by tripbase.com.

Excerpts from our chat:

  • Rick, why do you travel?

Rick – The people. We have been blessed to visit over 60 countries and met amazing people. They have made our experiences and shared their world with us. Getting on planes is a requirement to see the world. As long as we have a comfortable seat and can safely get to our destination we’re happy to get on the plane.

  • I know you enjoy and encourage people to travel in style, in the front of the aircraft. Any interesting instances while flying?

Rick – The journey is part of the experience, but our eye is on the prize at the end, the destination. Our memorable experiences have most always been at our destination. I’ve met several readers of the blog on at the airport or on a flight which is always fun. Meeting fellow travellers leads to great conversation. A few years ago I met Dave Winfield in an airport terminal and spoke about travel and our experiences. We’ve kept in touch; he’s a great guy.

  • Do you have a favourite airport?

Rick – Hilton Head and Savannah are our current home airports. Easy in and easy out makes it a plus for us.

  • Talking about airports, what addition/s you would like to see them adopt? (besides Wi-Fi)  

Rick – More quiet spaces. Airport lounges are a fantastic place to relax but in places where there are none, quiet places to read are relaxing

  • Do you have a preferred airline and a favourite aircraft?

Rick – The airline that gets me to my destination safely and comfortably. American has treated me well in the past few years, but I’ve flown just about all of them.

As far as favourite aircraft is concerned, as a big guy every bit of space helps. For those long haul flights any plane with a flat seat so I can sleep is a winner in my book

Kauai 03 007

Kauai (Photo credit: Wikipedia)

  • Which is your destination of choice?

Rick – We love the island of Kauai.  Perfect weather, beautiful scenery and wonderful people. I like to call it FTG west headquarters. Our time with family and friends that we’ve been able to share has been some of the best.

  • This is going to be right up your alley. I know how much you love to help out folks with their travel, what advise would you give to all those who want to travel the world frugally?

Rick – Write down your goals and priorities, and make them tangible. Make sure you hit one of your goals within a year. If you have good credit, use that excess good credit to make it affordable. It has worked for us for years and anyone can do this.

  • Which website, guide book etc. you refer before and while your traveling? What’s your study for a country/city like?

Rick – I talk to my friends and family that may know about the destination and always look through the forums on flyertalk. The US State department has a great site for information on foreign countries as well which I recommend

  • What role do you think social media/twitter has played in propagating Travel?

Rick – I think it has done some fantastic things for customer service with almost immediate access to people empowered to help solve problems.

  • And finally, as this is GlobeTrotters on Twitter, which are your three must follow accounts on twitter

Rick – @GlobeTrotScott, @DeltaAssist, and of course @FlyerTalk

 

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GlobeTrotters on Twitter | Devesh Agarwal (Bangalore Aviation)

GlobeTrotters on Twitter 2

When I asked Devesh what led him to start Bangalore Aviation, his answer was simply because his friends and family increasingly started coming to him for all aviation related advice and discussions, he noticed the absence of an India specific aviation blog, thus the idea of Bangalore Aviation was germinated. When your a global frequent flier with over 4 million miles against your name, all that is naturally supposed to happen.

Devesh posing Inside Boeing 787 Dreamliner Cockpit

Devesh posing inside Boeing 787 Dreamliner Cockpit

My personal view, knowing him for few years now, is that and more. I think it’s a cocktail of what he describes as well as what he doesn’t. You see Devesh loves to share his wealth of knowledge, and those who know him would describe him as a larger than life, social and jovial man who loves his food and flights. Through a blog he found just the right outlet to vent out. Other parts of the puzzle just fit in their places perfectly.

Bangalore Aviation is described by him as “By aviation enthusiasts, for aviation enthusiasts”, started on March 14, 2008, with the intent of being a “no-spin” zone of Indian aviation media.

Like many leading bloggers, managing Bangalore Aviation is not Devesh’s day job.  He is a technology product management expert and has been awarded a silver medal at the Lockheed Martin innovation competition 2010.

Devesh also has been recognized as one of the must follow aviation pros on twitter in Mashable for good measure.

Enjoy this conversation:

  • Devesh, what has been your personal motivation to travel and to fly?  

Devesh – From childhood I have loved planes, the magic of flight, the physics of flying. I also have a pair of glider pilot wings, and I just love to fly. I still remember my first flight as an eight year old boarding Air India Boeing 747 Emperor Ashoka. It is fascinating that we can travel to countries on the other side of the earth in less than 24 hours, a feat that was fraught with danger less than 60 years ago. It is a pity that air travel over the years has become less glamorous and there are many airlines in the world today, which treat passengers as “self-loading cargo”, but thankfully there are also those that do not.

  • So your not a fan of Ryan Air, I’m actually yet to meet someone who is. I believe you would be the sorts to enjoy your plane ride. Any memorable experience?

    Air hostesses for Singapore Airlines. January ...

    Singapore Girls: Also known as Devesh’s perpetual saviours (Photo credit: Wikipedia)

Devesh –  I was on the inaugural Los Angeles-Singapore non-stop A340-500 Singapore Airline flight. The inbound flight from Singapore was four hours early due to favourable winds, which meant the winds would be against us while going back. The pilots decided to take an equatorial route, which was longer than the polar route but had less opposing winds and were nearer to major airports should we need to land to re-fuel.

During another of my SIA flights between Frankfurt and JFK. About 25% of the business class seats stopped working, two passengers fell ill midway, and one in fact died from a heart attack. All this while the crew was being audited and inspected by an in-flight quality control auditor. Hats off to that crew for their performance. They were on their feet for the full eight hours and running back and forth the entire length of the B744 and not skipping a beat on their very high service levels while still attending to the passenger emergencies and seat failures.

These are just two of my long list of experiences, by Indian newspaper standards I have had more “miraculous escapes” than the proverbial cat.

  • All that makes my next question redundant, I was going to ask your favourite airline…

Devesh – Yes, it’s Singapore Airlines. The service level is simply unmatched. On a Singapore to JFK flight, my nine year old son spilt a full glass of coke on himself. My wife had forgotten to pack a change of clothes for him. The crew brought a Givenchy pajama suit they give to first class passengers, and altered the pajamas by hand stitching to fit the young boy!!!!! I have never heard of such an experience on any other airline. To top this off, my wife and children were flying, without me, and on an award business class ticket. So no FFP or revenue influences.

English: Singapore Airlines Boeing 747-400 (9V...

Singapore Airlines Boeing 747-400 (9V-SPP) in Star Alliance livery at Singapore Changi Airport. (Photo credit: Wikipedia)

  • That actually sounds quite incredible, which would be your preferred airport?

Devesh – It’s Singapore Changi of course, due to their hyper-efficient immigration, baggage delivery, and customs. Even with checked baggage, you are out of the airport within 15 minutes.

  • All right Singapore fan boy (just kidding!!), tell me about your all time favourite aircraft.

Devesh – Without a doubt, Concorde. I was very sad to see her being retired. For the first time in history we went backward in technology as there is even till today no replacement aircraft for her, and none appears to be for the next 20 years.

(Vishal’s note: Read my flashback story on the Concorde, as well as Devesh’s great piece on it.)

  • Let’s get slightly more specific now; which airline according to you has the best economy, premium economy, business and first class products?

Devesh – Best Economy – Singapore Airlines

Best Premium Economy – Cathay Pacific

Best Business Class – 1-2-1 configured Singapore Airlines beats most first class. Also the Upper Class of Virgin Atlantic and their fantastic Club House, and those ladies in red.

Best First Class – The old Pan Am Boeing 747s with the upper deck lounge. Currently, I think Emirates A380 takes the crown. Their seats are narrow compared to other airlines, but any airline that has a shower spa on board and serves Hennessy Paradis cognac (about $850 a 750ml bottle) has to take the “Over the top” crown.

  • Lets come back to airports for a second, is there any particular addition that you would like airports to adopt? (Besides Wi-Fi)

Devesh – Restaurants serving real food, not the fast food fried or ready made nonsense. I think with growing travel, appreciation for good food, and airline’s cutting back, a fine dining restaurant at airports will do well.

  • You have a successful career and run a successful website, what advise would you give to those who want to travel the world without breaking their bank balance?

Devesh – The travel itself is not expensive. Depending on where you travel the boarding and lodging is. For most I would recommend using a tour package from one of the reputable companies.

  • Is there a go-to website, guide book etc. you consult before and while your traveling? What’s your research for a country/city like?

Devesh – Apart from BangaloreAviation.com? :), I go through Lonely Planet, Frommers, but my first choice is my business colleagues and friends in the destination country/city.

  • That was a clever plug Devesh 🙂, what role do you think social media/twitter has played in propagating Travel?

Devesh – Social media has brought more world cultures to the attention of more people, and hence the desire to travel to what, ten years ago, would have been an unknown place for someone. Same goes with meeting people. Personally I have met some great people, initially online, but then also in person. You are one person where our virtual friendship has transformed in to a real one. Other friends include Shashank Nigam (Simpliflying), and others.

  • Finally, as this is GlobeTrotters on “Twitter”, your 3 must follow twitter user accounts?

Devesh – @mashable for all things social media and gadgets

@avweekrupa, @apexmary, @simpliflying – people with great insight and thoughtful tweets

@breakingnews – global developments

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The Varying Consistencies of Emirates (Flight Reviews)

This post was supposed to be your typical trip report until I heard Tim Clark (President, CEO) talk about future of Emirates and his view about airline alliances among many other things within that 30 minute podcast/interview on Emirates IFE (known as ICE) channel no #1500, the default start on the home screen.

Let me take you back to where this all began. I was flying from New Delhi to Barcelona in early May and during the DXB-BCN leg this post took a life of its own.

I was completely mesmerized by the sheer beauty of this Boeing 777-300, regal on the outside & luxurious on the inside. (Barring the bone crunching 3-4-3 seating arrangement of Emirates).

Emirates Boeing 777-300 IFE ICE

The IFE on this aircraft was state of the art in its truest sense and I can safely say the best IFE I have experienced till date on all 32 airlines I have flown in. The system is based on 3000i from Panasonic Avionics Corporation.

Even the handset had a small touch screen on it, and was capable of displaying information on its own without interrupting content on the main screen. We were served breakfast and lunch on this flight by a very efficient crew, both meals were good and above par.

EUREKA! EUREKA!

& It was during this flight I had my eureka moment. Hearing Tim Clark talk about Emirates future plans, their new destinations, that even with current network they are only half done & of course why Emirates is averse to joining any Airline Alliance.

The meat of his answer revolved around the fact that Emirates was averse to joining any alliance because alliances never helped an airline much, and Emirates feared that transferring your pax from one airline to the other may give them inconsistent experiences, completely opposite to their vision of seamless, comfortable and world-class hospitality that Emirates wants its customers to feel across their network & at their home in Dubai International Airport, Terminal 3.

Fair enough I thought & agreed with his thought process in my mind as I disembarked.

The LIS-DXB flight of this trip was also on a B773.

I had an Open-jaw ticket & was returning to Delhi via Lisbon. The security and immigration was pretty painless, but the walk to the flight gate, which was actually the last of the airport, was quite a walk. Dare I say, it would have dwarfed the walk at Delhi Airport’s T3.

After an efficient boarding process I moved to my seat to see the same world-class IFE greeting me & I remember thinking to myself, “consistently world class indeed”.

Emirates Boeing 777-300 IFE ICE

But the biggest surprise of the flight was when Cabin crew armed & cross checked doors and I was sitting next to 2 empty seats.

Emirates Boeing 777-300 vacant row of seats

Suddenly the Aviation Geek in me woke up & I stood up to have a look around the cabin to check for loads. It was a Saturday evening flight, with just about 50% occupancy in economy. The guy in the next middle row had all 4 seats for himself.

Emirates 777-300 handset display for avgeeks An AVGeek’s ideal handset display

As we rose up over the balmy and beautiful evening of Lisbon, I fired up ICE and got to hear Tim Clark again. I must admit I loved hearing him speak; his voice was like a gentle massage to my eardrums with a soothing accent. He had me completely sold on Emirates vision and their reasoning for it.

Our crew for the flight was nice and chatty, and the meal service for this flight served as Dinner, was yummy. I had my first Indian meal in 8 days & the chicken tikka masala did not disappoint at all.

Emirates Economy Class Meal

The crew also served drinks just before landing into DXB. Overall a flawless flight from Emirates.

AT DXB T3

But then we landed into DXB. We arrived slightly before time & I had 5 hours & 45 minutes left for my early morning connecting flight to New Delhi. Transfer and security was much better this time compared to my outward leg.

Here’s my take on Dubai International T3 after been there 6 times now. I find DXB as one of the world’s most boring airport/terminal. DXB sadly offers nothing for the traveler but shopping. I think that’s where it should take a cue from airports like Munich, Zurich, Amsterdam, Seoul and Changi. Shopping is just ONE part of the experience, not the ENTIRE experience. Being a hub airport for one of the largest airlines in the world should carry responsibilities with it & so far DXB T3 has failed on my watch in many aspects.

With my tired limbs & stressed mind I hopped on the train towards B Gates. I reach our scheduled gate only to hear an emirates employee shouting loudly that our flight is delayed by an hour and 30 minutes, with a gate change.

Later on an Emirates employee tells me all delays at the airport were due to unseasonal fog, which enveloped DXB in the morning & has had a knock on effect on flights throughout the day. Our aircraft was scheduled to arrive from Dammam & its arrival was delayed by 2 hours due to the same problem.

But there’s another dimension to this thought. As the disruptions have been on since morning, Emirates must have known about possible delays for our flight to DEL as well, then why it decided to inform passengers at the very last minute, at their boarding gate?

Also, from my point of view, If Emirates knew about this 2 hour delay much earlier, they could have even given me a hotel accommodation at DXB. Emirates has a policy of granting all economy passengers with a layover of more than 8 hours at DXB, a complimentary hotel stay. Needless to say I was physically exhausted after almost 15 hours of travel & would have loved some shuteye, even for couple of hours. My decision of not going to the Lounge at T1 came to haunt me.

I reach the new gate as per the re-scheduled departure time only to find that the gate has been changed again. So, I reach the 3rd gate of this journey & it finally seems to be the correct one. We start boarding 15 minutes after the re-scheduled departure time, and are already running late. Again. And there is no explanation from the airline staff as well. And to top it all of, we are transferred to buses. It seems our Airbus A330-200 has chosen to park remotely.

Emirates Airbus A330-200 to Delhi, boarding through stairs

Certainly not the world-class consistent experience that Tim Clark promised.

By the time I boarded my DXB-DEL flight, I had lost all sense of time, but it would be safe to say that the flight took off at least 2 hours and 15 minutes post-scheduled departure.

The boarding for this flight was completely mismanaged by the Emirates crew/ground staff. First and Business class passengers were requested to use the front staircase understandably but the entire economy class passengers were required to board the aircraft from the rear.

Even those with early economy seats were turned away from the front door to board from rear. Naturally that had many passengers agitated, as they had to carry their hand baggage from the back of the aircraft, almost to the front.

One of the few positives about the flight I immediately noticed was the 2-4-2 seating arrangement, with a window seat It seemed ideal for me. My luck continued with this flight as well as the seat next to me remained vacant.

But as I sat down, I immediately saw this staring back at me.

Emirates A330-200 Old IFE In flight entertainment

From the best to the worst, Emirates had provided me two extreme IFE options & the voice of Tim Clark talking about consistent world-class experience for passengers started ringing in my ears. You see having a mediocre IFE system is one thing, but this was the worst.

Just as we were all set for the taxi to runway, the captain informed us of another 20-minute delay. Apparently the control tower wanted us to wait, if we hadn’t waited enough already. Meanwhile I also took notice of one of the most uncomfortable seats I have been on in an aircraft (not as bad as my Ryan Air flight but close enough) with weird lower back support settings which made a thick uncomfortable cushion pop out & the seat itself was not the best.

Tim Clark & his voice came back to my mind & ears. Shouting.

We were served lunch on this flight & the butter chicken I opted for was very well prepared. The crew of the flight, barring the initial boarding process, was also very friendly and professional.

Did I mention that the IFE on this flight was almost repulsive & I never bothered to even use it once, preferring to read FT on Sunday, provided gratis by Emirates at the boarding gate.

Nothing else of much note in the flight as we had a smooth landing at Delhi and the captain apologized in the end for multiple delays.

One big question lords over my mind after these extreme experiences

Where is the consistent world class seamless (and other adjectives) experience that Emirates loves to boast about? This is not a one-off thing as Emirates operates this very A332 daily to Delhi? I haven’t documented my first flight, DEL-DXB in detail, again on A330-200, but if it wasn’t for catching up on sleep or a chatty co-passenger, I would have been horrified about that as well.

India is supposed to be Emirates biggest market, then why this huge inconsistency? Emirates flies more Indian passengers abroad than any other Indian carrier, Why the Indian passenger is almost taken for granted? Especially considering other global players like Lufthansa fly their top the line aircraft, the Boeing 747-8, to Indian cities.

And it’s just not me pointing out their inconsistencies; plenty of others are talking about it as well. Just that nobody else has devoted such detail to it.

I won’t be surprised if the more nimble (and smaller as of now) gulf carriers like Qatar Airways and Etihad Airways attract more Indian travelers to their much superior product in time to come. For Emirates, I only wish for a consistent passenger experience, only to live up to their own promise, which should be good enough for now.

Overall I would rate my 4 flights with Emirates as the following:

DEL-DXB – 6.5/10

DXB-BCN – 8.5/10

LIS-DXB – 9.5/10

DXB-DEL – 3.5/10