Tagged: A320

Review: Is Vistara’s Premium Economy worth it?

I reached Mumbai’s glitzy new Terminal 2 at 4:30 pm for my Vistara Flight. Right now Vistara is the only domestic carrier using this terminal to push their “premium airline” tag.

If you are keen, and would like to know more about the Vistara Economy Experience, as well as the background to this flight, please read my earlier trip report.

Mumbai Terminal 2, Kerbside

Mumbai Terminal 2, Kerbside

 

Vistara 996

Chhatrapati Shivaji International Airport, Terminal 2 (BOM) – New Delhi IGI, Terminal 3 (DEL)

Saturday, January 10th

Departure: 17:56 hours (11 minutes late)

Arrival: 20:10 hours (10 minutes late)

Aircraft: Airbus A320

Seat: 6A

Vistara offers a convenient option of a return check-in which I used during the morning inbound flight. Basically passengers, who are returning with Vistara, within 48 hours of the original departure, can have the boarding pass for the return flight as well. This worked well for me and I requested my return boarding pass as well at Delhi T3.

Vistara check-in counters at Mumbai T2

Vistara check-in counters at Mumbai T2

I was able to pass the check-in counters at Mumbai T2 and move straight to the security area, as I already had my boarding pass, though I must mention that Vistara offers separate check-in counters for Premium Economy passengers.

Mumbai T2 - Interiors

Mumbai T2 – Interiors

Vistara, to their utter credit, has pre-empted other full service domestic carriers and started operations from Mumbai’s Terminal 2 while having the entire domestic departures area exclusively for them, till June-July 2015, when Air India and Jet Airways will also shift. This is a big coup for Vistara, as the feeling of exclusivity really draws down on passengers while traveling through T2 & seeing “Vistara Departures Only” signage. Apart from avoiding the mess and confusion of shifting here 6 months later, they have also secured a great terminal for exclusive use, which may influence even my future travel decisions.

Vistara exclusive departures area at Mumbai T2

Vistara exclusive departures area at Mumbai T2

After turning right, down the escalators, is the security area for domestic flights. Only two counters were open but I pretty much breezed through it within 3 odd minutes.

Mumbai T2 - Post security

Mumbai T2 – Post security

After crossing the information desk and another corridor on the right, the large expanse of Mumbai’s T2 gate area opens up. I have read reams and reams about the terminal but one realises the caliber of it all in flesh. It impresses and how. I realise this piece is supposed to be on Vistara only, but indulge me for a moment or couple of pictures. After all airports are vital cogs in the wheel of the entire travel process.

Mumbai T2 - Gateside sofas

Mumbai T2 – Gateside sofas

The entire area had plenty of natural light, loads of comfortable seating including sofas, and chairs. Did I mention that the whole terminal is a museum in itself? With 7000 art works on the walls by 1500 artists, GVK (airport operator) fittingly calls it “India’s largest public art program”.

Mumbai T2 - Gate area

Mumbai T2 – Gate area

Mumbai T2 - Wall art

Mumbai T2 – Wall art

Mumbai T2 - Gate side seating

Mumbai T2 – Gate side seating

This interactive musical water fountain was probably one of the more fun installations. As you put your hand through the water streams, it sounded like the Sa Re Ga Ma Pa, Sargam of the Indian classical music. Some kids and their parents were going crazy over it 🙂

Mumbai T2 - Interactive musical fountain

Mumbai T2 – Interactive musical fountain

I reached Gate 87, the departure gate for my flight by 4:45 pm. I couldn’t see the aircraft, although the scheduled boarding time was mentioned as 5 pm. The gate area also had plenty of power ports, very important for the connected travellers of today.

Mumbai T2 - Seats and power ports

Mumbai T2 – Seats and power ports

Premium Economy passengers on Vistara, like most other airlines, don’t get access to lounges, and unfortunately, only the GVK operated Business Class lounge is accessible from this terminal. Other contract lounges, like Clipper, were not accessible as far as I was able to evaluate. The novelty of a brilliant new terminal, and the floor to ceiling views of the ramp kept me busy at the gate.

Mumbai T2 - Views from terminal

Mumbai T2 – Views from terminal

Our aircraft arrived at 5:12 pm. I must admit I wasn’t a big fan of the livery initially but it is definitely growing on me. I think I like it more every time I see it. Aircraft are anyways such a romantic piece of engineering, right?

Vistara 996 A320 at Mumbai Terminal 2

Vistara 996 A320 at Mumbai Terminal 2

Boarding commenced at 5:35 pm with a wrong announcement that the flight was for Ahmedabad, which was corrected after confused passengers asked the gate staff about it. The first call, as usual, was for Business Class passengers, and passengers travelling with infants. To my disappointment, the call for Premium Economy passengers never came, which I noticed during the morning flight to Mumbai as well. Remaining passengers queued up together and I was in my seat few minutes later.

Vistara A320 Premium Economy seats

Vistara A320 Premium Economy seats

Vistara Premium Economy - No seat back IFE

Vistara Premium Economy – No seat back IFE

As I settled into my seat 6A, a familiar sight from morning greeted me. Vistara currently does not offer any sort of IFE across all three of its classes, I certainly hope that changes soon as the current situation puts them in the league of LCCs, and that’s certainly not what they are aiming for. On the flight load aspect, this seemed like a full flight in economy and premium economy.

Vistara Premium Economy - Personal seat coat hook

Vistara Premium Economy – Personal seat coat hook

The Captain of the flight immediately came on PA to apologise for the delay, caused by late arrival of the incoming aircraft. I always chuckle when airlines offer that as a reason, its like saying that “the incoming aircraft was operated by a different company, and we couldn’t do much about it”. That of course is applicable to all airlines, not limited to Vistara.

He also informed us of the flight time and mentioned high winds may help us speed up our journey, may also cause turbulence. I appreciate when Captains give slightly more information to passengers than needed, gives me some food for thought as the plane taxies to the runway 🙂

El-Al Airlines at Mumbai Airport

Spotting El-Al Airlines at Mumbai Airport

We pushed back at 5:56 pm and as a premium economy perk, we were offered a hot towel. Another supposed perk of Premium Economy is a water bottle and packed juice service as a welcome beverage, which wasn’t served strangely, definitely not in my entire row, and the one adjacent. It seemed they wanted to hasten up the departure and forgot about it later.

Vistara 996 - Taking off from Mumbai views

Vistara 996 – Taking off from Mumbai views

After approximately 15 minutes of taxi, we lined up on the runway and took off. It was a comparatively clear day for Mumbai and the Sea-Link was visible during the ascent. 

Vistara Premium Economy - Leg room

Vistara Premium Economy – Legroom

Vistara offers 33 inches of legroom in Premium Economy, which makes stretching your legs an easy affair. At 4.5 inches, the seat recline is also an inch more than the usual economy recline. Personally I don’t recline often, but those who like to, will probably appreciate the extra inch. Vistara also mentions about extra seat padding in Premium Economy, which I honestly did not feel or notice, especially considering I flew in economy earlier that morning. There’s also a personal coat hook on every seat in Economy and Premium Economy. The headrest of the seat is also height adjustable.

Vistara Premium Economy Dinner Service

Vistara Premium Economy Dinner Service

The meal service began at 6:31 pm, with two options of a Vegetarian Masala Kathi Roll or Chicken Pizza as the main dish. I chose Chicken Pizza, and my meal tray also had a Jhulmuri as a starter and Pina Colada (Pineapple based) as the dessert. I chose Orange soda as my drink with the meal.

Personally I liked the Jhulmuri starter as the tastiest course of the meal. I’m not sure being a Mumbai specialty whether it is served only in flights originating out of Mumbai or not. The first and the only time I have seen a Pizza served on a flight so far was my Iberia flight from Barcelona to Madrid. I really appreciate the intent behind this, to serve something that is not usual for Indian air passengers, however I found the base of the pizza slightly raw. I did the next best thing and ate the entire layer of cheese and chicken toppings, which were yummy in their own right 🙂 I also think it is difficult to maintain the quality of a pizza for long after reheating it, but that’s just me.

Vistara Premium Economy - Chocolate and Condiments

Vistara Premium Economy – Chocolate and Condiments

On my morning flight, I took the exception to the fact that Vistara being a premium carrier was offering unbranded condiments. Fortunately, this flight had no such problem, in fact +1 to Vistara for serving a Swiss dark chocolate along with the meal. Unsure if that is a Premium Economy perk or given to everybody.

Passengers were also served Tea and Coffee after the meal. Around 7:28pm the Captain came on the PA to update us about our arrival times, temperature in New Delhi and apologise again for the delay in departure. It was Vistara’s first day of full operations, and I think most people would have let it slide because of that.

We made a smooth landing at 8:02 pm and were at our gate just 10 minutes behind schedule.

My Thoughts on Vistara’s Premium Economy Service

Vistara is the newest kid on the block that most people want to see succeed. I’m not sure about competitors though. The flying public wants a healthy, successful and a better product than what is served today and Vistara has promised that since the day the idea itself was born. My first flight on Vistara’s economy cabin was overall a pleasant experience, and I would fly them again given certain factors.

But, I’m not convinced about the Vistara Premium Economy product in its present avatar.

The present avatar where the only difference is 3 inches of extra legroom, a hot towel, a separate check-in queue and an adjustable head rest. Let’s add the welcome drink/juice in tetra pack also for good measure. Surprisingly there is no difference in meals.

The same choice of mains was served in the Economy cabin as well and I confirmed that twice with two different flight attendants. In fact, during the second time I also asked the attendant a rather pointed question: Besides three inches of extra seat pitch what am I getting in Premium Economy? The attendants, as I found in the earlier flight too, were most professional and courteous, but the reply did not convince me one bit. I don’t blame them.

The cutlery used for meals is plastic, even in Premium Economy, which is a self-goal to me. May be Vistara can take some inspiration from Turkish Airlines which uses faux-steel cutlery even in economy flights, looks and feels way more upmarket than staid old plastic. The only difference between Vistara meals in Economy and Premium Economy is pretty much a Box and a Tray. Economy passengers get their meals in a box, while Premium Economy passengers get it on a tray, which to be fair is an age old practice adopted by every airline, for all cabins.

To put all this in context, I paid roughly 2.5x the cost of my economy ticket to be in premium economy, price differences for other passengers may vary slightly but the value proposition is still not attractive enough for short-haul domestic flying.

Besides meals, Vistara also needs to ensure that priority boarding for Premium Economy passengers is implemented across all its stations, which can be a huge psychological sell for the service as well. Another important addition can be In-flight entertainment. Looking at the current seat layout, I doubt if seat back screens will be added later on, so Vistara would probably have to do what no other airline in the country currently does: offering IFE on Passenger’s electronic devices. Potentially another popular service if the content availability can be tiered right. and I won’t even mention in-flight internet due to archaic regulations imposed by government agencies.

These are early days for Vistara but we all know about the importance of first impressions in a searingly competitive industry. Vistara has a lot going for it, including great WoM & the well deserved goodwill of Tatas & SIA, lets hope it makes good on all the promises made soon.

 

 

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Review: SriLankan Airlines A320 New Delhi to Colombo

As I mentioned in my last post, the check-in for the flight was quick as there was nobody at the counter and I was off in couple of minutes. Thereafter, I visited the Plaza Premium Lounge B at Terminal 3’s International Departures area.

Related Trip Review: Reviewing Plaza Premium Lounge, Terminal 3 New Delhi

SriLankan 196 - Delhi T3 Gate

Gate 15B – New Delhi Airport

I left the lounge at 1745 hours, as the gate was a short stroll away from the lounge. I arrived to see most passengers still sitting, while the gate staff was preparing their final departure sheets. I quickly fired up FlightAware to check the status of the incoming aircraft from Colombo and it showed arrival 1708 hours. After a short wait Boarding was called and the usual gate crush rush happened. As my turn came, the agent told me that I was upgraded to Business Class (SCORE!) and he issued me a new boarding pass. I was assigned seat 2D.

SriLankan Airlines 196

New Delhi IGI (DEL) – Colombo Bandaranaike International (CMB)

Friday, December 19th

Departure: 18:53 hours (18 minutes late)

Arrival: 22:02 hours (8 minutes early)

Aircraft: Airbus A320-200

Seat: 5D

As I was glowing over the late upgrade and settling down on my seat, A SriLankan couple requested if I can move to Row 5 so they can sit together. I thought about it considering the last cabin row usually has limited recline but then I was not going to come between two lovebirds. I happily obliged and shifted my wares to 5D.

SriLankan A320 Business Class Recliner Seat

SriLankan A320 Business Class Recliner Seat

This was my first time on a SriLankan aircraft, and I was looking forward to checking out their hard and soft product. The SriLankan Business Class seat on A320s is recliner type and unfortunately has no leg support. It is a 20 seat Business Class cabin in the front, with a 2-2 layout. The seat pitch is pretty respectable for regional operations at 39-40 inches, and overall I felt comfortable while seated. Fair to say this has nothing on their new A330-300 Business class product, which features lie-flat beds along with WiFi & mobile calling, but those aircraft are used on the medium to long haul sectors, with higher yields.

The economy section at the back has about 120 seats, and is in the usual 3-3 layout. This particular flight looked completely sold out to me, in the front and back cabins.

SriLankan A320 Business Class - Pillows and Headphones

SriLankan A320 Business Class – Pillows and Headphones

The seat already had a pillow, a blanket and a pair of headphones. Pillow & Blanket looked & felt comfortable, but I must put in a quick word about the headphones provided. Quite honestly, besides looking poor (for a business class headphone), they sounded poor too, I even had to replace my first pair, as they weren’t working properly.

The captain came on the PA to tell us our flight path and apologised for the slight delay in boarding and expected departure.

SriLankan A320 Business Class - Welcome Drink

SriLankan A320 Business Class – Welcome Drink

Business class was served by two very friendly and cheerful attendants. One was a middle-aged gentleman, who probably was the cabin supervisor, and he was assisted by a young lady. Both of them were great and it showed that they enjoyed their jobs. and Did I mentioned that I absolutely loved their SriLankan accents? To me it is probably up there with the Carribean accent, smooth off the tongue and a song for the ears 🙂

I digress. As final checks for the flight were ongoing, we were offered a hot towel, followed by a welcome drink. The choice was between Apple, Orange and Mango juices, and I went with Mango.

Soon I turned my attention to the IFE screen in front of me. My first thoughts were it is too small for a Business class cabin, especially considering that economy seats these days get bigger screens than that.

SriLankan A320 Business Class - IFE Screen

SriLankan A320 Business Class – IFE Screen

As we rolled down the runway and rotated towards Colombo, I had spent approximately 12 minutes with the touch-screen system, without getting much done. The lag exhibited by the system was quite a bit, and I noticed similar experience for my seatmate as well. He was a Sri Lankan businessman and later told me that he flew SriLankan mainly for their genuine service, which was definitely hard to argue against.

SriLankan A320 Business Class - Electric Plugs

SriLankan A320 Business Class – Electric Plugs

The common area between the seats also featured two USB & two electrical plug points, which is always very useful.

SriLankan Business Class Menu

SriLankan Business Class Menu – Front

SriLankan Business Class Menu - Inside

SriLankan Business Class Menu – Inside

Few minutes after we were airborne, the cabin attendants sprung into action and distributed well-designed business class menus. Little touches like this matter a lot and it staggers me to think how few airlines, notably Air India, still are so inconsistent with this practice in their premium cabins.

Weirdly, post this we were offered a selection of newspapers, which I thought should have been offered during boarding or in the earlier stages of the flight. The crew has lots going on while preparing the cabin and serving simultaneously, so I’m prepared to overlook such matters, provided it is a rarity and not a regular practice.

After few minutes, the cabin attendant came over to ask for our orders and I requested Chicken Rogini, which was served with Saffron rice.

SriLankan A320 Business Class - Dinner

SriLankan A320 Business Class – Dinner

The meal came over with Dahi Bhalla salad and a Fruit bowl. All this was plated before hand and served together. I did enjoy the taste of meal, where the Chicken and Rice were well made and tasteful. I’m personally not an Okra fan, so did not even bother to touch it. During the meal, both attendants made frequent hot bread rounds, which was appreciated. They even had thin stuffed paranthas in aluminium foil, and which were pretty decent too.

However, I did not personally liked the presentation of the meal. Serving the meal on course basis does lengthen the process, but I think it considerably ups the ante in presentation and overall impression as well. May be SriLankan ought to consider that.

SriLankan A320 Business Class - Lion Beer

SriLankan A320 Business Class – Lion Beer

All that of course was gulped down with a hearty dose of the local favourite, Lion Beer.

Post meal, we were offered a round of coffee or tea and I politely declined. Only to ask our attendant about the champagne they had on-board 🙂

SriLankan A320 Business Class - Champagne Jacquart

SriLankan A320 Business Class – Champagne Jacquart

They had Jacquart and me & my seatmate were happy to raise a toast to our journey. I had a good conversation with him spanning politics and cricket, and realised both of our nations had many things in common. The re-fills kept coming without even asking for them 🙂

As we started our descent into Colombo, the attendants came by to offer a bottle of water, an arrival form, and most important a fast-track pass. Always useful.

SriLankan A320 Business Class - Immigration Fast Track

SriLankan A320 Business Class – Immigration Fast Track

SriLankan A320 Business Class - Water Bottle

SriLankan A320 Business Class – Water Bottle

The final round of the cabin before landing was another round of hot towels. Few minutes later, we made a smooth landing at the Bandaranaike International Airport in rainy Colombo. In the words of the late Tony Greig, “They must be playing Cricket somewhere”.

Bandaranaike International Airport, Colombo

Bandaranaike International Airport, Colombo

Did I enjoy my business class experience, although a short three hour flight, with SriLankan? Absolutely Yes! Was it because of their hard product? Not at all.

The fact of the matter remains that SriLankan right now is running an older product on their regional routes to India, and even markets like Singapore. That is certainly not an ideal position but keep in mind SriLankan is not running on unlimited oil money. For a carrier having a limited fleet, they are doing a phenomenal job, coupled with a great soft service proposition, one world affiliation and being the only game in town, as far as direct flights between DEL & CMB are concerned.

It is certainly more challenging for them to operate out of Mumbai and other southern states with direct competition from Jet Airways and other Indian carriers. Bottomline: Fly SriLankan for their genuine & warm hospitality but don’t expect wonders in their cabin product, unless you are on one of their latest A330-330s.

Have you ever flown on SriLankan before? What were your thoughts on their service?

I will be continuing this series with reviewing SriLankan’s flagship Serendib Lounge at Colombo International, followed by UL195.

 

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Review: Turkish Airlines A321-200 Stockholm to Istanbul

As we exited the SAS Business Lounge, there were still 15 minutes to go before the scheduled boarding start of our flight to Istanbul. I figured that even considering the long walk to the gate, we would do just fine. Stockholm Arlanda has passport control counters just before international gates, which should not have been a problem per say, but when you have just one agent manning an entire plane load of mostly non-EU citizens, that is a big problem indeed.

Stockholm Arlanda Airport - Passport Control Que

Stockholm Arlanda Airport – Passport Control Queue

 

Related Trip Reviews: Tripping through Scandinavia

Train on a Ferry!

Turkish Airlines A330-300 New Delhi to Istanbul

Turkish Airlines A320-200 Istanbul to Zurich

SAS Business Lounge, Stockholm Arlanda

Seeing the way our queue was moving, I decided to make a quick run to the famous Swedish hamburger chain, MAX. Now, if you know me, you know I love my hamburgers and I love trying out all of them, so I was pretty certain of letting this opportunity go. After asking airport staff, I was finally able to track a MAX & ordered a classic takeaway meal for myself.

Stockholm Arlanda - Max Restaurant

Stockholm Arlanda – Max Restaurant

I ran back across the terminal to find my family and some other passengers in a new side-queue that ultimately was merging, into the original queue itself, started after last calls of our TK1794 flight by the Turkish Airlines staff themselves. Oh crap! Another surprising element to this entire mis-management was absence of any dedicated section for passengers travelling in business. Ultimately after lots of hustle, and nasty stares, we made through the mess and were one of the last ones to board the aircraft. This experience at Arlanda was probably one of the least convenient bits of our entire Scandinavian trip and something the airport management definitely needs to re-think.

Turkish Airlines 1794

Stockholm Arlanda (STO) – Istanbul Ataturk (IST)

Sunday, July 27th

Departure: 1152 hours (7 minutes late)

Arrival: 1604 hours local time (6 minutes before time)

Aircraft: Airbus A321-200

Seat: 10A

We were among the last group of passengers to board the aircraft. The business class consisted of the traditional 2-2 layout, with approximately 50% occupancy in the front. Interestingly, it had no seat-back IFE, rather passengers were supposed to get their screen out of arm rests, which I always find more tedious and inconvenient for many reasons. I also found most seats in business class were clearly worn out and in quick need of a thorough makeover. There were tears and smudges across the cabin seats. I moved to my seat 10A, in the bulkhead row. Who doesn’t like extra legroom, right?

Economy had much better loads on this flight with occupancy of almost 80%. The legroom for a short haul flight was perfectly acceptable although I missed having a footrest on this aircraft, which was on our flight from Istanbul to Zurich. That could also be due to the fact that I was in Bulkhead row of course.

Turkish Airlines A321 - Economy Legroom

Turkish Airlines A321 – Economy Legroom

Our scheduled departure was at 1145 hours, but we started pushing back around 1152 hours, which I thought was pretty acceptable considering the mess at the Passport control. Soon we lined up and were up and airborne by 1201 hours. The view from the window looked serene and peaceful, perfectly matching with my overall view of Scandinavia.

Taking off - Stockholm Arlanda

Taking off – Stockholm Arlanda

Unlike Business, all economy seats featured seat-back IFE. I’m a firm believer of looking out of the window for the perfect IFE, but for whatever its worth, I do enjoy my constant dose of moving map. Based on my little interactions with the IFE system, I found it to be having a good enough mix of entertainment across the board. However, one of the weird things was which got my attention were various cracks near the bottom right of the screen, where the USB port should have been. This was consistent across the cabin, wonder why!

Another thing I want to note here is almost a complete lack of English language on the map screen, which mentioned outside temperature, ground speed, estimate time to arrival etc. Of course Guesstimates started working pretty well after a while, but being an international airline, Turkish Airlines should have sorted this silly issue a long time ago.

Turkish Airlines A321 - Economy IFE Screen

Turkish Airlines A321 – Economy IFE Screen

Service on all our Turkish Airlines flight was perfectly efficient without being overbearing and this flight was no different. Within seven minutes of being airborne, the crew started servicing the legendary Turkish delight. Have I mentioned in the past that I can never get enough of that terrific treat? Lunch menus were distributed in the cabin after 5 minutes, always a good touch rather than making the cabin crew utter names of dishes and explain them at every seat.

Turkish Airlines A321 Lunch Menu

Turkish Airlines A321 Lunch Menu

For this flight, I chose to order “Billur Kebap” as my main selection, accompanied by a cold can of Efes Beer. Lunch was served an hour into the flight, and my tray came with Smoked Salmon, Warm Bread (served in the second meal round), cheese cake, crackers, cheese and some butter. Thanks to my Max hamburger meal earlier I wasn’t really hungry, which also meant I could judge the taste of the food objectively, without getting lost in my hunger emotions.

Turkish Airlines A321 - Economy Lunch Meal

Turkish Airlines A321 – Economy Lunch Meal

As I have said before, I appreciate Turkish Airline cutlery in Economy class, which is faux-steel, but not cheap like regular plastic. I enjoyed my meal, even though the presentation wasn’t of the highest quality. The chicken was tasty, the salmon was well smoked and prepared, and so was the cheesecake.

The crew served Tea/Coffee post meal, which was of little interest to me. I used that time for some shut-eye before our descent into Istanbul started.

Turkish Airlines A321 - Landing at Istanbul

Turkish Airlines A321 – Landing at Istanbul

We landed at Istanbul Ataturk Airport around 1604 hours local time, and parked remotely at our stand by 1614 hours.

Turkish Airlines A321 at Istanbul

Turkish Airlines A321, Remote Parking at Istanbul

The cabin crew on our flight was respectful and courteous and I thought they were attentive to passenger needs. We got into our Turkish Airlines bus to enter the terminal and the driver drove the bus like his a$$ was on fire. I frankly thought his driving skills were unacceptable for an European airline, which may or may not have been borderline acceptable in South Asia. We entered the terminal around 1629 hours and I immediately realised I had left one of my shopping bags in the aircraft overhead bin. The customer service teams in Istanbul airport were clueless how to retrieve it and after spending 25 minutes on it, I decided to let it go.

Turkish Airlines Business Class Lounge at Istanbul

Turkish Airlines Business Class Lounge at Istanbul

And decided to take the refuge of Turkish Airlines Lounge at Istanbul, before my flight home to New Delhi in roughly three hours. There’s no review of the lounge on this blog, as there are plenty of detailed reviews for this excellent lounge already, which has now become even better with an addition of a lower floor and more space.

 

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Review: Turkish Airlines A320-200 Istanbul to Zurich

After a quick pit stop at the Turkish CIP Business Class Lounge, we headed to our gate. As is the case, when traveling with family, it was last call when we reached our gate, 504, to be bussed on to the aircraft. I picked up couple of English newspapers on the gate for my reading later on. Personally I won’t mind a remote stand boarding as it affords one the opportunity of checking out other aircraft on the tarmac.

Related Trip Posts:  Tripping through Scandinavia: Introduction

Turkish Airlines A330-300 New Delhi to Istanbul

Train on a Ferry!

SAS Business Lounge, Stockholm Arlanda

Turkish Airlines A321-200 Stockholm to Istanbul

 

Turkish Airlines 1913

Istanbul Ataturk (IST) – Zurich Kloten Airport (ZUR)

Saturday, July 12th

Departure: 1147 hrs (2 minutes late)

Arrival: 1340 hrs local time (on time)

Aircraft: Airbus A320-200

Seat: 6E

Turkish Airlines A320-200, parked remotely at IST

Turkish Airlines A320-200, parked remotely at IST

But traveling with family is a different ball game altogether. It’s hugely inconvenient and considering the fact it was merely 90 minutes of connection, surprising too.

Turkish Airlines A319 at Istanbul Airport

Turkish Airlines A319 at Istanbul Airport

The cabin crew welcomed us on-board cheerfully and as is the norm these days in Intra-Europe flying, the Business Class was the usual row of seats, with a blocked middle seat. I headed back to my seat in the Economy cabin. The first impressions of the leather-clad seat were positive. It had a comfortable width and enough legroom for a short haul flight.

Turkish Airlines A320-200 Legroom and Footrest

Turkish Airlines A320-200 Legroom and Footrest

We had the flexible seat configuration divider a row ahead of us, and none of the seats featured personal IFE. There was however a large overheard screen that had the moving map, along with some other entertainment programme in-between.

Turkish Airlines A320-200 overhead screen

Turkish Airlines A320-200 overhead screen

We started out push back from the gate at 1147 hrs, 2 minutes behind schedule. At this time, the entire cabin was served Turkish delight sweets. Can never get enough of that delicious savoury. On our way to the runway, I witnessed some interesting aircraft, ones I don’t see often in my part of the world.

Azerbaijan Airlines at Istanbul

Azerbaijan Airlines at Istanbul

There was an un-painted aircraft parked, which probably belonged to Turkish Airlines only

Unidentified aircraft at Ataturk Istanbul Airport

Unidentified aircraft at Ataturk Istanbul Airport

And of course plenty of Turkish Airlines aircraft, in proper livery.

Turkish Airlines Aircrafts at Istanbul Airport

After taxing for about 17 minutes, we were third in the takeoff line and soon we were zooming across the runway, and airborne exactly at 1205 hours. Istanbul always offers great views during ascent and this occasion was no different.

Istanbul Aerial View during Takeoff

Istanbul city view, taking off from Airport

Our cabin crew got into action soon after take off and menus were distributed within 5 minutes. I thought that was a great touch by Turkish Airlines, considering it was a short haul, two and half hours flight. Earphones were also offered but I chose to skip them.

Turkish Airlines A320 Economy Lunch Menu

Turkish Airlines A320 Economy Lunch Menu

After another 20 minutes, meal service for this flight began. In my main selection, I went with Chicken Skewer with Arabic spice, along with sauteed leaf spinach and rice. Smoked Salmon and Vanilla Panna Cotta were the accompaniments, as well as hot bread. For my drink, I of course went with a can of Efes.

Turkish Airlines A320 Economy Lunch Meal

Turkish Airlines A320 Economy Lunch Meal

I must also point out that the cutlery which Turkish Airlines gives is this faux steel, which is not as down-market as plastic offered on many international airlines, and not proper steel cutlery as well. It is pretty reliable for stand-alone meals, without making an economy class passenger feel miserable about their food.

I started with warm bread and butter. Call it whatever you may wish but there is something special always about having hot bread with butter. It’s an unbeatable combination, which is always satisfying for the soul. I’m a simpleton like that. The salmon was also done well, where as I left the cheese and cracker combination untouched in the tray.

The catering for all Turkish Airlines flights is done by the renowned Austrian company Do & Co. My chicken and rice were lovely as well, with the right amount of spice and taste, but then…

I FOUND A STRAND OF HAIR IN MY RICE

Hair strand in Turkish Airlines economy meal

Hair strand in Turkish Airlines economy meal

To say I was mortified, would be putting it just right. After clicking this picture, I called one of the flight attendants and showed her my meal. She was profusely apologetic and took away my meal tray. The flight chef came over after few minutes, apologised and offered me lamb chops or anything else I wanted from business class menu. I politely refused and accepted their apologies. The head flight attendant also came by my seat and I requested her to have a word with their catering team later on. She nodded and promised to look into the matter.

There was of course Vanilla Panna Cotta and I gladly gobbled it up. For an in-flight dessert, it was quite well done. As I finished my dessert, one of the flight attendant brought me a platter of fruits, presumably for the hair-mess earlier.

Fruit platter on Turkish Airlines

Fruit platter on Turkish Airlines

It was insisted that I accept this small gesture and I accepted it after thanking her. Some industry folks I had a chat with later advised me to “make a big deal” out of the hair issue and write to the management but I was quite convinced it was a one-off issue which should be left to them to investigate and correct. I could see in the crew’s body language that they were genuinely apologetic about the goof-up and that was enough for me to let it go.

45 minutes before arrival, the cabin was offered a round of coffee/tea as well.

My favourite thing about landing at any of the swiss ports always is the heavenly views they bring just before landing.

Zurich aerial view

Zurich aerial view

We touched down smoothly on time at Zurich Kloten Airport and exited runway quickly to our gate, and I was glad to come across couple of beauties during this time.

KLM Embraer 190 at Zurich Kloten Airport

KLM Embraer 190 at Zurich Kloten Airport

Thai Airways A340-600 at Zurich Airport

Thai Airways A340-600 at Zurich Airport

Within 5 minutes of de-boarding the aircraft, we were in the Zurich AirportMetro, transferring on to the main terminal, and in the process of receiving kisses from Heidi, and Moos from Swiss cows. Scroll down for more info on that 😉

Zurich Airport Train Tunnel

Zurich Airport Train Tunnel

 

 

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