Our flight from Stockholm Arlanda to Istanbul was scheduled to depart at 1145 hrs, so after having breakfast we decided to check out of Hilton Slussen at 0800 hrs to have enough time to experience SAS’s Business Class Lounge at Arlanda Terminal 5.
Related Reviews: Tripping through Scandinavia
My family got a taxi from the hotel, while I preferred to catch the nearby metro to Stockholm CityTerminalen. We were hopping on the FlygBussarna to Stockholm Arlanda and the City Terminal was the nearest stop from the hotel. There’s a coach every 10 minutes, with “Free Wi-Fi” – useless for those who don’t know swedish language or have a local phone number. I thought that was a big let down and defeated the whole purpose of Free Wi-Fi for travellers. The website says no login is required but I can assure you of its lie. Nonetheless, the journey was otherwise comfortable and the bus dropped us in front of Terminal 5 in about 45 minutes. I had bought my tickets via Viator at 10% discount.
We quickly found the Turkish Airlines counter, and fortunately, the business class counter was free, while the economy counters had about 20 odd waiting passengers. Advantage of flying with business class passengers, even though I was traveling in economy I guess. Though I found it strange that I had inserted my Jet Privilege number already while checking-in online, it was somehow not showing up at the counter. Overall it was a quick and courteous check-in for us and we were off to security.
Call it the Sunday morning effect, but even security at Arlanda was efficient and quick. There were no preferred lanes for business class passengers, and in spite of that we were done in 5 minutes flat. The security folks were respectful, like most of the people we encountered throughout our Scandinavian trip.
Arlanda Airport seemed to be pretty well functioning. I thought it had pretty much all essentials for travellers. Sure, it wasn’t the Changi or the HKIA of the world, but for a mid-tier European airport, it ticked pretty much all boxes in my book.
Including great tarmac views from urinals. This is much better than those stupid little screens you see where they play useless commercials or try to be funny.
We searched for over 10 minutes trying to find the signage for Lounge and ultimately had to ask one of the airport employees. The SAS Business Class Lounge is located pretty far for non-Schengen gates, and it was almost a 12 minute walk to reach the lounge.
The SAS Business Lounge is open from 0530 hrs to 2300 hrs, Monday-Friday and Sunday. The Lounge timings are 0530 hrs to 2030 hrs on Saturdays.
The Access for the lounge is open to passengers holding Star Alliance Gold Status with same day flight on an Alliance carrier. Also to, SAS Gold card members with SAS or partner airline flights and Business/First Class ticket holders travelling on a Star Alliance carrier flight. As we were flying Turkish, a Star Alliance Member, the lounge reception staff warmly welcomed us.
Before I veer off to other points about my lounge experience I want to highlight and acknowledge SAS staff at the entrance. Both the ladies at the front desk (silly me forgot to take note of their names) were as warm and friendly as it gets, and it looked like they genuinely loved their job and interacting with people. Not just us, I was able to notice their conversations with other passengers as well, and they were simply fabulous. So SAS thank you for choosing such great ambassadors in your lounge. Kudos. (SAS Folks, the easiest way you can identify them would be to see who worked the morning shift on 27th July 2014)
We entered the lounge around 0940 hrs and the staff was in the process of setting up food items. The selection wasn’t fully served till 1010 hrs. The first impression of the lounge is quite fancy, and modern with its furnishings and decor. On the immediate left, a big compartment of major world newspapers is available. Financial Times, Wall Street Journal, New York Times, Daily Telegraph, along with Time Magazine was some of the major ones.
There are plenty of seating options across the lounge, with a mix of sofas, lounge chairs and bar stools.
There are more seating options in the back with convenient access to power ports, overlooking the arrivals section of the terminal.
There was a 40 inch television screen with local news on one side of the lounge. The breakfast cold buffet spread was middle-of-the-road in my book. Apart from a selection of breads, there was ham, condiments, biscuits, chips, greens and salad sauces.
For those interested, the lounge even had a menu on display, which displayed part of their selection.
The drinks selection was slightly better for me. Apart from tons of Carlsberg, the lounge offered Apple and Orange juice (which kept running out), selection of tea, local beers on tap, couple of red & white wines on tap, along with the Coca-Cola family of soft drinks.
The lounge also boasted of couple of coffee machines (which I never tried), one of them was dedicated to serving organic coffee.
There were total of 5 macintosh computers with working Internet connections in the open business area of the lounge, along with printer/copy and fax facilities, which I thought was a pretty reasonable arrangement for those who still value such facilities. Needless to say, the lounge had a working wi-fi connection for private use as well. In my roughly 45 minute usage, I found it had decent download speeds, enough for a traveller/executive on-the-go. Though far from optimal if you are looking to stream HD content.
One of the things, which stood out for me in the lounge was the small yet dedicated kids play area in the lounge. Apart from story books, it had plenty of soft toys to keep the little ones engaged. The walls also featured graffiti and drawings done by past occupants of the area, which I thought was a great touch. For families traveling together, play areas can be great comforting zones and I wish more airline and lounge operators incorporated it in their planning process.
The lounge also had another zone, to the left of the reception, which featured more seating options and similar food/drink items. There was another large 40 inch TV, which had the local news channel turned on. I did encounter a half-functioning beer fridge and a second newspaper/magazine stand. The beer selection consisted of Tuborg Green, Tuborg Gold and non-alocholic Carlsberg (???). I went with the safe option of Tuborg Green and chips ;)
The rear portion of this side of the lounge featured a more private, cordoned-off area, which I guessed could be designated as a quiet zone or a meeting area, depending on the occupants.
The lounge unfortunately had no tarmac area views, barring the entry area, which has partial and hindered views of the tarmac and the runway in the distance. I was able to snap a close-up picture of a LOT aircraft on our way out.
Overall I would rate the lounge good mainly due to three reasons:
1) Great staff
2) Plenty of seating/Kids play area
3) Decent Wi-Fi
Although I would like the Lounge to improve its cold buffet selection, may be adding a hot item could do the trick or maybe that’s just the hot-breakfast-loving-Indian in me talking. We left the lounge around 1040 hrs for our flight at 1145 hrs. I thought we would make it comfortably to the gate, alas I never knew what was in store for us next at the Passport Control.
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